Care Coordinator

Job description

**We’re not just behavioral health people—we’re crisis people.** Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. What You'll Do: The **Care Coordinator** facilitates admission intakes, treatment planning, discharge planning, and personalized coordination of care for individuals who are in crisis and/or stabilizing from crisis. Works collaboratively with the Interdisciplinary treatment team to coordinate care and discharge planning for patients. This position is responsible for a caseload that may require frequent communication. This position acts as an ambassador to community partners. - Conducts a thorough, accurate, clinically sound Psychosocial assessment, diagnosis, and LOCUS score with the individual in a timely manner. Obtains signatures from licensed therapist as assigned. - Educates and informs patients of consents for treatment, communication, and compliance. - Gather collateral information from the individual, their clinic, other providers, etc. to provide a more thorough assessment of what the individual's immediate needs are for treatment and discharge. - Collaborates with the Treatment Team to develop and implement an individualized person-centered treatment plan that is appropriate for a crisis and/or a transitions-of-care intervention. Review and revise the signed Treatment Plan with each patient and any other involved parties. - Actively coordinates care for individuals to ensure services are coordinated with facility staff. Identify and address gaps in service needs for participating parties in service delivery to the individual and make appropriate recommendations to meet individuals’ needs upon discharge. - Collaborate with Interdisciplinary treatment team to engage, monitor, and communicate with the individual. Facilitate and lead regular case planning with the involved Provider as new information is gathered to ensure the most clinically appropriate individual disposition. - Document all services and individual activities in the medical record regarding assessment, interventions, coordination of care, treatment planning, and discharge planning. - Maintain a working knowledge of the Contracted Health Plan system and potential funding. - Participate in individual and group supervision as required. Participate in ongoing education, including in-services, training, and other activities to maintain and improve competency. Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor. - Follows up with Director about all cases weekly. - Performs all other duties as assigned. What You'll Bring: - Bachelor’s degree in Social Work or related behavioral health field OR - Associates degree with at least 2 (two) years of experience in an acute or transitional outpatient setting - **The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment** It would be great if you had: - Master’s degree in behavioral health or related field - Bilingual (Spanish) preferred **What We Offer:** Full-time only: - Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity - CHS pays for Basic Life, AD&D, Short and Long-Term Disability - Voluntary Life insurance option for employees and their families - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) - Flexible Spending Accounts (health care and dependent care) - 401k company match after 6 months (50% of deferrals up to 6% of compensation) - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays - Company‑paid parental leave available to eligible employees All employees (Pool, Part-time and Full-time): - Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support - After 90 days, you are auto enrolled in the 401k Plan **Connections Health Solutions is proud to be a Second Chance Employer.** ## **EEO Statement** Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants. **Recruitment Fraud Warning** Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers. Please note: - Official communications come only from an email address ending in **@connectionshs.com**. - We will never extend an offer without completing our formal interview process. - We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process. If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact [myRecruiter@connectionshs.com](mailto:myRecruiter@connectionshs.com) to verify its authenticity before responding.