Care Coordinator (Spanish & English Proficiency)

Job description

SnappyCX is seeking experienced Care Coordinators to join its client’s care team. This is a fully-remote, full-time position. You will serve as a central point of contact for patients, families, client’s and care staff within a fast-paced, high-volume home care environment. Preference is given to candidates with prior home care coordination experience who can start within one week. Key Responsibilities Handle high volume of incoming calls (80+ per week), serving as the primary contact for clients, families, caregivers, referral sources, and healthcare professionals Coordinate care, patient referrals , timely scheduling of initial and follow-up appointments. Review doctors’ notes, upload prescriptions, and confirm care plans are current and accurate. Schedule, reschedule, and monitor care assignments across multiple care locations using cloud-based scheduling systems. Use scheduling and care-management software to log updates, track staff assignments, and manage caseloads. Confirm patient attendance, monitor treatment progression, and follow up with providers to ensure continuity of care. Maintain accurate client records, document all communications, and update care plans as needed. Conduct provider follow-ups and manage escalations according to established Standard Operating Procedures (SOPs). Communicate with field staff, clients, and internal departments to maintain adequate coverage and seamless care operations. Requirements: Care coordination experience (preferably within a home care or a similar healthcare coordination role. Familiarity with home care scheduling software (e.g. HHAeXchange, Epic, Athenahealth, or similar EHR systems ). Good communication skills—comfortable managing a high call volume and building rapport over the phone. Knowledge of industry regulations and compliance requirements (e.g., HIPAA, state home care regulations). Strong organizational and multitasking abilities, with attention to detail. Proficiency in Microsoft Office (Word, Excel, Outlook) and willingness to learn care-management or scheduling systems. Compassionate, service-oriented mindset and ability to remain calm under pressure. Work Schedule: Monday – Thursday, 9:00 a.m – 5:00 p.m(EST); Friday, 9:00 a.m – 4:00 p.m (EST) What You’ll Bring: A working laptop or computer with the following specifications: RAM: Minimum 8GB Laptop: 8th generation (8000 series) Core i5 or higher Desktop: Ryzen 5 3000 series or higher, or Core i3 10th generation or higher Mac: Core i5 2017 or higher, Core i7 2016 or higher Internet: A reliable connection with speeds of 20mbps or higher Location: Anywhere remote Language Proficiency: Excellent command of English, both spoken and written Availability: Willingness to work full-time within the client time-zone. Experience: Previous experience working remotely is highly desirable