Care Expert - Customer Training (m/f/d)

Job description

## 🎤 Why voize? Because we’re more than just a job! At voize, **we believe the greatest gift to frontline workers is time - time to care, connect, and be present.** Today, that time is lost to **busywork and complex systems** that pull them away from what matters most: **people**. **Our vision is to change that by building AI companions** that seamlessly take over digital workflows. We don't replace humans with technology - **we amplify their impact.** Our mission is backed with a **$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion** to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. **And now, we’re looking for you to join us on this mission!** ## 💡 Your Mission: As **Care Expert**, you are the trusted domain advisor for voize's most strategic care group customers. You sit at the intersection of Pflege expertise and digital transformation - partnering with QM-Leitungen, Pflegedienstleitungen, and Geschäftsführungen to ensure voize doesn't just get implemented, but genuinely transforms how care teams work. Your credibility comes from lived experience in care; your impact is measured in adoption rates, reference-customer strength, and the time you give back to frontline workers. **🚀 Your Daily Business** - Act as the embedded domain expert for 6–10 strategic care group accounts, partnering with their Customer Success Manager to drive rollout success and long-term adoption - Run structured Pre-Rollout Analyses and System Reality Checks — mapping QM processes, EHR configurations (e.g. Vivendi), and documentation workflows before go-live to surface mismatches before they become blockers - Lead peer-level conversations with QM-Leitungen and Pflegedienstleitungen on process design, documentation logic, and change management — speaking their language, not ours - Conduct post-rollout reviews with customer leadership, tracking adoption trajectories and delivering actionable recommendations on both voize configuration and care workflows - Translate cross-account patterns into structured insights for the Product team — clearly distinguishing process issues, EHR configuration gaps, and genuine product needs **🤝 Your Skillset** - Background as Pflegedienstleitung, QM-Beauftragte/r, or in a senior care quality/operations role — you've worked at the level of the people you'll be advising, and they'll know it - Deep familiarity with QM processes, care documentation standards, and EHR systems (ideally Vivendi/Snap) in stationäre Altenpflege - Fluent German and the communication range to navigate a skeptical Pflegedienstleitung, a cautious Geschäftsführung, and an impatient IT admin — sometimes in the same day - Structured diagnostic thinker: you can determine whether a rollout challenge is rooted in process, system configuration, or change management — and know what to do about each - Collaborative by nature: you work closely with CSMs, filter signal to Product, and contribute to building the Care Expert playbook as a practice, not just a personal style ## 🌱 Growing together – what you can expect at voize - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care - We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany - Become a co-creator of our success with stock options - Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible - You decide when you work best, that means flexible working hours and a good hybrid set-up. ## ✨ **Ready to talk?** Apply now! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!