Lead. Build. Improve. Make an Impact.
We're looking for an experienced Care Management Leader to oversee and develop a high-performing team of approximately 50 Care Managers and Medical Assistants supporting a large-scale Chronic Care Management (CCM) program.
Reporting directly to the Chief Operating Officer (COO), you'll lead daily operations, improve workflows, develop performance dashboards, and create a culture of accountability while ensuring exceptional patient and provider experiences.
This is an ideal opportunity for a proven operations leader who thrives in a fast-paced, metrics-driven environment and enjoys building engaged, high-performing teams.
What You'll Do
Lead High-Performing Teams
- Provide leadership and oversight for approximately 50 Care Managers and Medical Assistants.
- Recruit, onboard, coach, mentor, and develop team members.
- Foster a culture centered on accountability, collaboration, urgency, and continuous improvement.
- Conduct regular coaching sessions, performance reviews, and career development planning.
Drive Operational Excellence
- Build and maintain dashboards, scorecards, and reporting tools that monitor:
- Care Manager productivity
- CCM minutes
- Documentation quality
- Regulatory compliance
- Operational performance
- Lead daily operational huddles focused on productivity, quality, and workload management.
- Monitor team performance and proactively remove barriers impacting efficiency.
- Develop scalable workflows and operational processes that improve consistency and outcomes.
Use Data to Improve Performance
- Analyze productivity trends and operational metrics to identify opportunities for improvement.
- Recognize high performers while coaching employees needing additional support.
- Implement performance improvement plans and corrective action when appropriate.
- Present operational insights and strategic recommendations to executive leadership.
Ensure Quality & Compliance
- Maintain compliance with CCM documentation requirements and payer guidelines.
- Ensure audit readiness across all care management operations.
- Balance operational productivity with outstanding patient and provider satisfaction.
- Serve as an escalation point for complex patient or provider concerns.
Partner Across the Organization
- Collaborate with clinical, operations, technology, and administrative teams to improve care delivery.
- Evaluate and implement new technologies, workflows, and process improvements that enhance efficiency and patient outcomes.
What We're Looking For
Required Qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field.
- 7+ years of progressive leadership experience managing high-volume, metrics-driven teams.
- At least 3 years leading people managers or large operational teams.
- Experience developing dashboards, KPIs, scorecards, and performance reporting.
- Strong analytical skills with the ability to translate data into operational improvements.
- Experience using EHR systems, care management platforms, and reporting tools.
- Excellent leadership, communication, coaching, and organizational skills.
Preferred Qualifications
- Master's degree (MBA, MHA, MSN, or related field).
- Experience in Chronic Care Management (CCM), Population Health, Value-Based Care, or Care Management.
- Clinical licensure (RN, LCSW, or similar) is a plus.
- Experience leading healthcare operations, care management, patient engagement, customer service, enrollment, call center, hospitality, retail operations, or other high-volume operational environments.
You'll Be Successful If You...
- Thrive in a fast-paced, performance-driven environment.
- Enjoy coaching and developing high-performing teams.
- Use data to solve operational challenges and improve results.
- Build systems that create accountability without sacrificing employee engagement.
- Balance productivity, quality, compliance, and exceptional patient care.
Why Join Us?
You'll have the opportunity to shape the future of a growing Care Management organization by building scalable processes, developing outstanding leaders, and improving the lives of patients through operational excellence.
If you're passionate about healthcare operations, leadership, population health, and creating high-performing teams, we'd love to hear from you.
Pay Range for Posted Region
$140,000—$167,000 USD
