At edyn.care, we're redefining live-in care by combining exceptional carers, innovative technology and outstanding operational support to help people live safely and independently in their own homes.As one of England's highest-rated CQC-regulated live-in care providers, we're growing our Quality Assurance team and are looking for an experienced Care Manager with a background in live-in care, domiciliary care, home care or community care.The RoleWe're looking for a passionate Care Manager to oversee the quality and safety of our live-in care packages across London and the South East.This hybrid role combines care management, quality assurance, safeguarding, compliance, client assessments, care planning and field-based support. You'll work closely with clients, families, professional carers and healthcare professionals to ensure every care package delivers outstanding outcomes.This is an ideal opportunity for someone currently working as a, Care Manager, Deputy Care Manager, Registered Care Manager, Field Care Supervisor, Quality Assurance Manager, Clinical Care Coordinator, Community Care Manager, Domiciliary Care Manager Live-in Care ManagerKey ResponsibilitiesMorning meetings with the care management and quality assurance teams to align on action plans.Completing new client assessments and ensuring smooth onboarding of new clients.Completing field and virtual visits to assess professional carer wellbeing and performance - spot checks, supervisions and annual appraisals.Completing field and virtual visits to assess client wellbeing, care plan suitability and environmental risk assessments.Collecting quality assurance forms from client’s homes where required and support in the auditing and feedback of such.Developing and maintaining strong relationships with clients and their families, providing ongoing support and assistance as needed.Working closely with healthcare professionals, such as doctors, nurses, and social workers, to ensure that clients receive the appropriate medical care and support.Ensuring compliance with all relevant legislation and regulations, including health and safety and safeguarding.Creating new outcome based care plans, as per client QA schedule and on an ad-hoc basis, and updating them as required.Managing your field visit schedule 2 weeks in advance.Reporting data from field to CMT and company KPIs.Dealing with complaints and disciplinary processes by following company policies and procedures.Covering out-of-hours service on a rotational basis every 5-6 weeks.Requirements3-5 years' experience in Health & Social Care.2+ years' experience as a Care Manager, Field Care Supervisor, Deputy Manager or Team Leader.Experience within live-in care, domiciliary care, home care, community care or complex care.Strong knowledge of CQC standards, safeguarding, risk assessments and compliance.Experience completing care assessments and person-centred care planning.Experience supervising and supporting care staff.Excellent communication and relationship-building skills.Strong organisational and case management skills.Confident using digital care systems and Microsoft Office.Full UK driving licence and access to your own vehicle.Based within commuting distance of London.Benefits£35-40k salary🏡 Hybrid working (home + Hoxton office) 🏖️ 25 days holiday + bank holidays 💻 Apple laptop + £250 home setup budget 📚 Personal development budget 🍽️ Monthly team lunches 🎉 Quarterly socials + annual offsite 🏋️ Gym access at Hoxton office (Shoreditch Exchange) ☕️ Onsite baristaOur cultureWe strive to build a company as diverse as the city where we are based and want to build a team whose diversity reflects that of our carers and clients. In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, colour, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity or disability status.We always put the wellbeing of our care professionals, care recipients and office team first. We put the brakes on our company growth if we feel it is negatively affecting our ability to provide the right support for our stakeholders. We are a small team and always take the time to make sure everyone is okay. We understand that for some people their colleagues are an essential part of their support network.We take ownership of the work we do, take responsibility for what we get wrong and never look to blame others for our own mistakesWe care about work-life balance, and will never expect you to work beyond your contracted hours.
At edyn.care, we're redefining live-in care by combining exceptional carers, innovative technology and outstanding operational support to help people live safely and independently in their own homes.
As one of England's highest-rated CQC-regulated live-in care providers, we're growing our Quality Assurance team and are looking for an experienced Care Manager with a background in live-in care, domiciliary care, home care or community care.
The Role
We're looking for a passionate Care Manager to oversee the quality and safety of our live-in care packages across London and the South East.
This hybrid role combines care management, quality assurance, safeguarding, compliance, client assessments, care planning and field-based support. You'll work closely with clients, families, professional carers and healthcare professionals to ensure every care package delivers outstanding outcomes.
This is an ideal opportunity for someone currently working as a, Care Manager, Deputy Care Manager, Registered Care Manager, Field Care Supervisor, Quality Assurance Manager, Clinical Care Coordinator, Community Care Manager, Domiciliary Care Manager Live-in Care Manager
Key Responsibilities
- Morning meetings with the care management and quality assurance teams to align on action plans.
- Completing new client assessments and ensuring smooth onboarding of new clients.
- Completing field and virtual visits to assess professional carer wellbeing and performance - spot checks, supervisions and annual appraisals.
- Completing field and virtual visits to assess client wellbeing, care plan suitability and environmental risk assessments.
- Collecting quality assurance forms from client’s homes where required and support in the auditing and feedback of such.
- Developing and maintaining strong relationships with clients and their families, providing ongoing support and assistance as needed.
- Working closely with healthcare professionals, such as doctors, nurses, and social workers, to ensure that clients receive the appropriate medical care and support.
- Ensuring compliance with all relevant legislation and regulations, including health and safety and safeguarding.
- Creating new outcome based care plans, as per client QA schedule and on an ad-hoc basis, and updating them as required.
- Managing your field visit schedule 2 weeks in advance.
- Reporting data from field to CMT and company KPIs.
- Dealing with complaints and disciplinary processes by following company policies and procedures.
- Covering out-of-hours service on a rotational basis every 5-6 weeks.
Requirements
- 3-5 years' experience in Health & Social Care.
- 2+ years' experience as a Care Manager, Field Care Supervisor, Deputy Manager or Team Leader.
- Experience within live-in care, domiciliary care, home care, community care or complex care.
- Strong knowledge of CQC standards, safeguarding, risk assessments and compliance.
- Experience completing care assessments and person-centred care planning.
- Experience supervising and supporting care staff.
- Excellent communication and relationship-building skills.
- Strong organisational and case management skills.
- Confident using digital care systems and Microsoft Office.
- Full UK driving licence and access to your own vehicle.
- Based within commuting distance of London.
Benefits
- £35-40k salary
- 🏡 Hybrid working (home + Hoxton office)
- 🏖️ 25 days holiday + bank holidays
- 💻 Apple laptop + £250 home setup budget
- 📚 Personal development budget
- 🍽️ Monthly team lunches
- 🎉 Quarterly socials + annual offsite
- 🏋️ Gym access at Hoxton office (Shoreditch Exchange)
- ☕️ Onsite barista
Our culture
We strive to build a company as diverse as the city where we are based and want to build a team whose diversity reflects that of our carers and clients. In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, colour, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity or disability status.
- We always put the wellbeing of our care professionals, care recipients and office team first. We put the brakes on our company growth if we feel it is negatively affecting our ability to provide the right support for our stakeholders.
- We are a small team and always take the time to make sure everyone is okay. We understand that for some people their colleagues are an essential part of their support network.
- We take ownership of the work we do, take responsibility for what we get wrong and never look to blame others for our own mistakes
- We care about work-life balance, and will never expect you to work beyond your contracted hours.
At edyn.care we’re on a mission to modernise live-in care - so people can live happy and safely at home, on their own terms instead of care homes.Founded with a belief that care can be done better, we combine exceptional carers, thoughtful operations, and powerful technology to deliver a fundamentally better experience for clients and families. We are made up of professional carers, support teams, care managers and technologists building a smart way to care. The first care company built from the bottom up specifically for live-in care which is proud to be regulated by the Care Quality Commission with a rating of ‘Good’. We are led by an energetic team and backed by industry professionals including the former chairman of the Care Quality Commission, former chairman of Four Seasons Care Group, Chairman of Trustpilot and other angel investors.Already the highest-rated live-in care provider in England (4.8★ Trustpilot), we’re now scaling - and looking for exceptional leaders to help us build what great care should look like in the 21st century.
At edyn.care we’re on a mission to modernise live-in care - so people can live happy and safely at home, on their own terms instead of care homes.
Founded with a belief that care can be done better, we combine exceptional carers, thoughtful operations, and powerful technology to deliver a fundamentally better experience for clients and families.
We are made up of professional carers, support teams, care managers and technologists building a smart way to care. The first care company built from the bottom up specifically for live-in care which is proud to be regulated by the Care Quality Commission with a rating of ‘Good’.
We are led by an energetic team and backed by industry professionals including the former chairman of the Care Quality Commission, former chairman of Four Seasons Care Group, Chairman of Trustpilot and other angel investors.
Already the highest-rated live-in care provider in England (4.8★ Trustpilot), we’re now scaling - and looking for exceptional leaders to help us build what great care should look like in the 21st century.
