Wider Circle is looking for a Care Navigator to join our team in Care Delivery Operations. In this entry-level role, you'll talk with patients by phone (and sometimes in person) to complete health assessments and intake appointments. You'll build quick trust with patients, ask about things that affect their health — like food, transportation, and housing — and keep clear, accurate notes on every call. This role is a strong first step toward becoming a Care Advocate, with a clear path to grow into that position.Our ideal candidateCares about helping others and wants to help close gaps in healthcare access.Builds trust quickly over the phone.Listens well, communicates clearly, and can take notes accurately while talking.Stays organized, patient, and careful with data and deadlines.Company OverviewWider Circle partners with health plans and providers across the country to run community health programs. We connect health plan members with neighbors who support and motivate each other to stay healthy. Our approach has been shown to build trust, improve members' experience, and reduce unnecessary hospital visits — and it's been featured in published health research. Today, Wider Circle runs its programs in tens of thousands of communities nationwide. Learn more at widercircle.com.ResponsibilitiesRun Health Screenings & Intake Calls: Call patients to complete health screenings and intake appointments using a standard set of questions. Build quick rapport so patients feel comfortable sharing accurate information during each 15–20 minute call.Schedule & Follow Through: Book intake appointments directly in Healthie (no separate booking link needed). If a patient can't complete the intake on the spot, schedule it for yourself rather than passing them to someone else — this keeps the relationship consistent. Follow up to confirm appointments and keep show rates high.Connect Patients to Resources: Ask open-ended questions to understand each patient's needs. After a completed intake, schedule the right next step — a visit with their doctor or a Community Health Worker.Keep Accurate Records: Enter patient information into our records system in real time during each call. Review your notes for accuracy and finish all documentation before the end of your shift. Follow all privacy rules (HIPAA) and get formal patient consent for every call.Meet Your Goals: Manage your daily schedule and consistently hit your targets, including a show rate of 60% or higher for scheduled intakes. Space out your appointments so you have time to review your notes carefully..RequirementsEducation: High school diploma or equivalent required. A degree in Human Services, Public Health, or Behavioral Health is a plus.Bilingual: Fluency in English and Spanish (or another language) is strongly preferred.Experience: Experience in healthcare, social services, care platforms like Healthie, or community outreach is helpful but not required. You should be comfortable talking with a wide range of patients by phone. No prior intake experience needed — we provide full training.Comfortable with Technology: You should be comfortable using web and app-based systems, and able to adjust quickly in a fast-changing environment.Works Well Independently: You can manage your own tasks, keep your documentation organized, and meet your goals while working remotely with limited supervision.Willing to Train: You'll complete a full training program, including guided call practice, documentation training, and role-playing exercises. You'll need to score 80% or higher on the final training assessment.Background Check: You'll need to pass a drug test and background check before starting.Physical DemandsTo do this job well, Care Navigators need to be able to:Sit, stand, and walk regularly to talk with members and manage day-to-day tasks.See and hear well enough to talk with members by phone and in person, and answer detailed questions.Use a computer to enter and update health information across different systems while staying focused on the conversation.Keep a reliable internet connection and a quiet, private space for remote calls.We're happy to make reasonable accommodations for people with disabilities who can perform these core tasksBenefitsHourly pay: $20–$22/hourPerformance bonusesA clear path to grow into Wider Circle's Care Advocate role, with Community Health Worker training, higher pay and more responsibilityFull health coverage (medical, dental, vision)401(k) planPaid time offEmployee Assistance ProgramHealth Care FSA & Dependent Care FSAHealth Savings AccountVoluntary disability benefitsBasic life and AD&D insuranceAdoption assistanceA chance to grow with a team that values what you bring
Wider Circle is looking for a Care Navigator to join our team in Care Delivery Operations. In this entry-level role, you'll talk with patients by phone (and sometimes in person) to complete health assessments and intake appointments. You'll build quick trust with patients, ask about things that affect their health — like food, transportation, and housing — and keep clear, accurate notes on every call. This role is a strong first step toward becoming a Care Advocate, with a clear path to grow into that position.
Our ideal candidate
- Cares about helping others and wants to help close gaps in healthcare access.
- Builds trust quickly over the phone.
- Listens well, communicates clearly, and can take notes accurately while talking.
- Stays organized, patient, and careful with data and deadlines.
Company Overview
Wider Circle partners with health plans and providers across the country to run community health programs. We connect health plan members with neighbors who support and motivate each other to stay healthy. Our approach has been shown to build trust, improve members' experience, and reduce unnecessary hospital visits — and it's been featured in published health research. Today, Wider Circle runs its programs in tens of thousands of communities nationwide. Learn more at widercircle.com.
Responsibilities
- Run Health Screenings & Intake Calls: Call patients to complete health screenings and intake appointments using a standard set of questions. Build quick rapport so patients feel comfortable sharing accurate information during each 15–20 minute call.
- Schedule & Follow Through: Book intake appointments directly in Healthie (no separate booking link needed). If a patient can't complete the intake on the spot, schedule it for yourself rather than passing them to someone else — this keeps the relationship consistent. Follow up to confirm appointments and keep show rates high.
- Connect Patients to Resources: Ask open-ended questions to understand each patient's needs. After a completed intake, schedule the right next step — a visit with their doctor or a Community Health Worker.
- Keep Accurate Records: Enter patient information into our records system in real time during each call. Review your notes for accuracy and finish all documentation before the end of your shift. Follow all privacy rules (HIPAA) and get formal patient consent for every call.
- Meet Your Goals: Manage your daily schedule and consistently hit your targets, including a show rate of 60% or higher for scheduled intakes. Space out your appointments so you have time to review your notes carefully.
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Requirements
- Education: High school diploma or equivalent required. A degree in Human Services, Public Health, or Behavioral Health is a plus.
- Bilingual: Fluency in English and Spanish (or another language) is strongly preferred.
- Experience: Experience in healthcare, social services, care platforms like Healthie, or community outreach is helpful but not required. You should be comfortable talking with a wide range of patients by phone. No prior intake experience needed — we provide full training.
- Comfortable with Technology: You should be comfortable using web and app-based systems, and able to adjust quickly in a fast-changing environment.
- Works Well Independently: You can manage your own tasks, keep your documentation organized, and meet your goals while working remotely with limited supervision.
- Willing to Train: You'll complete a full training program, including guided call practice, documentation training, and role-playing exercises. You'll need to score 80% or higher on the final training assessment.
- Background Check: You'll need to pass a drug test and background check before starting.
Physical Demands
To do this job well, Care Navigators need to be able to:
- Sit, stand, and walk regularly to talk with members and manage day-to-day tasks.
- See and hear well enough to talk with members by phone and in person, and answer detailed questions.
- Use a computer to enter and update health information across different systems while staying focused on the conversation.
- Keep a reliable internet connection and a quiet, private space for remote calls.
We're happy to make reasonable accommodations for people with disabilities who can perform these core tasks
Benefits
- Hourly pay: $20–$22/hour
- Performance bonuses
- A clear path to grow into Wider Circle's Care Advocate role, with Community Health Worker training, higher pay and more responsibility
- Full health coverage (medical, dental, vision)
- 401(k) plan
- Paid time off
- Employee Assistance Program
- Health Care FSA & Dependent Care FSA
- Health Savings Account
- Voluntary disability benefits
- Basic life and AD&D insurance
- Adoption assistance
- A chance to grow with a team that values what you bring
At Wider Circle, our team is on a mission to connect neighbors for better health, and we’re looking for equally passionate colleagues across the country to help us make a positive impact on the communities we serve. We are growing at warp speed to reach those who need us most, paving the way to become 1 million members strong. We are proud to support a culture of caring, diverse and visionary change-makers who enjoy working in a fast-paced environment and experiencing new things, every day.WHAT WE DOWe partner with health plans and physician groups in neighborhoods across the country to provide fun and educational in-person and virtual programs for members who share similar interests and life experiences.Think of us as a social group with a bigger purpose: Helping Medicare and Medicaid members get the care they deserve while surrounded by a trusted circle of friends, close to home.OUR STORYIn 2015, Wider Circle set out to find a better way to help Americans thrive at any age. For some, that means easier access to transportation to get where we need to go. For others, it’s doing what we love while making new connections. Or maybe we have a health issue and need support from someone who’s been there. Through rigorous testing and research, our team learned that the most effective approach to enabling better health and independence is to integrate support and services at the community level, making it easier for neighbors to take the best care of each other.Today, Wider Circle is proud to bring its unique neighborhood care programs to more than 320 communities in 5 different languages.Join us as we build connections for better health in communities across the country.
At Wider Circle, our team is on a mission to connect neighbors for better health, and we’re looking for equally passionate colleagues across the country to help us make a positive impact on the communities we serve. We are growing at warp speed to reach those who need us most, paving the way to become 1 million members strong. We are proud to support a culture of caring, diverse and visionary change-makers who enjoy working in a fast-paced environment and experiencing new things, every day.
WHAT WE DO
We partner with health plans and physician groups in neighborhoods across the country to provide fun and educational in-person and virtual programs for members who share similar interests and life experiences.
Think of us as a social group with a bigger purpose: Helping Medicare and Medicaid members get the care they deserve while surrounded by a trusted circle of friends, close to home.
OUR STORY
In 2015, Wider Circle set out to find a better way to help Americans thrive at any age. For some, that means easier access to transportation to get where we need to go. For others, it’s doing what we love while making new connections. Or maybe we have a health issue and need support from someone who’s been there. Through rigorous testing and research, our team learned that the most effective approach to enabling better health and independence is to integrate support and services at the community level, making it easier for neighbors to take the best care of each other.
Today, Wider Circle is proud to bring its unique neighborhood care programs to more than 320 communities in 5 different languages.
Join us as we build connections for better health in communities across the country.
