Care Navigator Assistant

Our Company At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions. Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we’ll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for our clients: 92% of clients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health. 73% of clients or their care partners continue to report improvement in neurocognitive symptoms after 6 months 70% of clients remain engaged with Isaac Health after 6 months This is just the beginning for Isaac Health, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond. To learn more about our company, visit The role The Care Navigator Assistant provides essential virtual and administrative assistance to the Care Navigation team. This role is responsible for eliminating administrative bottlenecks, managing patient panels, and tracking daily/weekly engagement goals to ensure no patient falls through the cracks. The ideal candidate is highly organized, data-driven, and capable of seamlessly managing medical records, partner trackers, and real-time clinical support requests. How your skills and passion will come to life at Isaac Health Key Responsibilities: Panel Management & Goal Tracking Daily List Management: Actively monitor and clear daily patient list, routing patients to assigned Care Navigators to ensure 100% panel outreach. Metric Tracking: Help monitor team progress toward check-in goals (e.g., tracking progress toward our 1,200-check milestones) and monitor tracker spreadsheets with partner organizations. Time Compliance Monitoring: Review documentation logs to ensure every patient interaction meets the mandatory minimum of 20 minutes of billable time. Records, Faxes, & Clinical Administration Inbox & Records Management: Manage the digital fax inbox, process incoming medical records requests, and perform routine "chart housekeeping" within the EHR. Insurance Coordination: Handle eligibility and benefits verification for patients on the panel. Care Plan Coordination: Send out care plans, visit notes, and formal referrals as requested by Care Navigators (CNs). Specialized Tracking: Request neuroimaging reviews immediately upon receipt of patient images, and notify providers/CNs when home safety assessments are completed Patient Outreach & Support Reminders & Confirmations: Send out appointment confirmations and reminders to maximize patient show rates. Resource Coordination: Under the direction of Care Navigators, research and locate local community resources for patients as needed. Just-in-Time Support: Provide agile, in-the-moment administrative support for Care Navigators to keep daily workflows running smoothly. Qualifications & Skills Experience: 1–3 years of administrative or virtual assistant experience, ideally within a care management, neurology, brain health or busy medical clinic setting. Technical Savvy: Proficient with electronic health records (EHR), digital fax platforms, and tracking spreadsheets (Excel/Google Sheets). Metric-Driven Mindset: Comfortable working in an environment with clear numerical targets (outreach goals, tracking metrics, minimum billable minutes). Communication: Exceptional written and verbal communication skills; professional and empathetic when sending patient reminders and coordinating with partner organizations. What We Offer Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups Join a community of high achievers who have a passion for promoting brain health Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need Access to innovative technology to support you in delivering the highest quality of care to your clients Access to continuing training and education Remote-first model: Work virtually from anywhere in the United States Culture and connectivity: A highly responsive and supportive team of clinical and operational management Decreased administrative time for clinicians through ongoing technology improvements and automation Fully integrated, data-enabled EMR with embedded clinical decision support and task management system Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization Note: Due to the high volume of applications, please refrain from contacting Isaac Health directly regarding your status. Our team will carefully review your resume and reach out via email if you are selected to move forward. To successfully complete all steps of the application process, please submit your application using a desktop or laptop computer rather than a mobile device. Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.