Care Team Manager, Grand Rapids

Job description

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. Daymark’s groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation’s foremost leaders in oncology and value-based care. Daymark Health is backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry. *Be cautious of recruitment fraud, and always confirm that communications are coming from an official Daymark Health email.* **ABOUT THE ROLE** As the Care Team Manager for Grand Rapids, you will be responsible for leading the daily operations of the Care Team, including Registered Nurses (RNs), Nurse Practitioners (NPs), LICSWs, Health Partners, and other staff. You will manage team members, oversee schedules, develop and enforce policies and procedures, and ensure smooth care delivery both virtually and in our patient’s homes. As a key leader within the Michigan market, you will be responsible for building and developing a high performance team, establishing and meeting success metrics for the region, managing relationships with local providers and other key partners, and partnering with the Market Operations Leader and Medical Director on strategic initiatives. **WHAT YOU'LL DO** **Clinical Operations Leadership** - Lead day-to-day clinical operations, including staffing, scheduling, and adherence to clinical SOPs - Build and sustain a high-performing, cohesive team culture that delivers outstanding patient outcomes and experience - Hire, onboard, coach, and develop clinical and administrative staff - Partner closely with the Market Operations Leader and Medical Director to ensure cohesive strategy and operations that support market growth **Data-Driven Execution** - Use operational and clinical data to monitor performance, identify improvement opportunities, and drive timely action - Set clear performance metrics and hold the team accountable across quality, patient experience, productivity, and operational efficiency - Foster a culture of continuous improvement, using data to spot trends, solve problems, test new approaches, and measure results **Care Delivery Oversight** - Keep patient experience and outcomes are at the core of every decision. - Ensure care delivery across virtual, in-person, and at-home settings is efficient and high quality - Implement strategies that improve access and quality of care while making the best use of the Care Team's time - Handle escalated patient issues and drive service recovery to maintain the highest level of patient satisfaction **Partnerships & Market Development** - Serve as a trusted partner to Grand Rapids providers and other market stakeholders, supporting Daymark's visibility and growth through partner-facing initiatives **Cross-Functional Collaboration** - Work closely with Enrollment, Clinical Operations, Tech, Marketing, and Growth to align Care Team efforts with organizational goals. **WHAT WE ARE LOOKING FOR** - 5+ years of experience in healthcare operations, care management, or a related clinical leadership role, with some prior experience in a people management capacity. - Strong background in patient care delivery and clinical operations. Experience with virtual care and/or at-home healthcare delivery models is a plus. Clinical background (RN, NP, LICSW, or equivalent licensure) is a plus. - Experience hiring, onboarding, and developing both clinical and administrative staff in a fast-paced environment. - Deep commitment to delivering exceptional quality of care and support for patients and families, with an understanding of complex care models strongly valued. - Strong operational acumen, including scheduling, staffing, and budget management. - Data-driven mindset with the ability to monitor clinical outcomes, track team performance metrics, and use data to drive continuous improvement. - Excellent interpersonal and communication skills, with the ability to build trust with clinical staff, community partners, and patients and families alike. - Comfort with ambiguity and startup environments; ability to build and iterate on processes while maintaining high standards of care delivery. **Additional Information** The expected compensation for this role is $120,000 to $150,000 annually, depending on location & experience. This will be an in-office role with regular hours Mon - Fri from 8:30 AM to 5 PM.