Career Navigator, Healthcare Skills Training Program

Job description

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop and retain productive workforces. JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. NS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce. **POSITION SUMMARY** Under the direction of the Manger of Coaching Services, the Career Navigator delivers innovative, high quality job search coaching (including employment assessment, resume preparation, interview preparation, workshops) and job placement assistance (including outreach to employers, job development, placement, follow-up) for job seekers. The Career Navigator is also responsible for building healthcare relationships, resume critiquing, interviewing, and next step job searching and healthcare industry exploration. The Career Navigator identifies suitable employment opportunities for participants during the program and post-graduation. Additionally, the Career Navigator will deliver weekly professional development workshops to trainees across programs. **ESSENTIAL JOB FUNCTIONS** **Accountability and Results Focused:** • Assist job seekers in goal setting, identifying barriers and mapping out a plan leading to job placement, skills upgrades, and career advancement • Understand and apply knowledge of internal and social media resources for job seekers • Produce top quality resumes, especially for professional level job seekers and career changers • Deliver professional quality workshops and groups that demonstrate knowledge of adult education techniques and utilize technology for maximum engagement • Understand and apply knowledge of local and national labor market trends to assist job seekers to identify career opportunities • Actively engage and maintain employer relationships • Establish, track, and meet programmatic metrics using Salesforce **Build Relationships, Collaboration, and Teamwork:** • Screen and interview interested job training applicants for program readiness, based on pre-established criteria • Communicate clearly with clients assigned to their active caseload, including performing regular check-ins via phone, text, and email • Deliver compassionate feedback and coaching to active clients on training and job performance, to improve trainee job readiness and job retention • Triage client communication and concerns to assess eligibility for additional barrier removal support • Support and promote the mission and philosophy of JVS both internally and externally • Establish and maintain collaborative and innovative working relationships with key stakeholders (participants, employers, partner organizations, funders, etc.) • Attend and actively participate in staff meetings, agency retreats, and team-based projects • Participate in larger NS career coach community by sharing best practices and collaborating on healthcare employer engagement **Administrative/Communication:** • Demonstrates a professional demeanor with strong customer service skills • Communicates effectively verbally and in writing with compassion and professionalism • Exercises discretion in handling confidential information • Communicates regularly with Supervisor to ensure smooth delivery of services • Perform other duties as assigned or requested **Minimum Qualifications:** • 1-2 years of experience in a customer facing role required, experience in workforce development/recruiting preferred • Can report onsite to JVS main office and offsite training locations a minimum of three times a week required • Strong computer skills, including Microsoft Office Suite and Google Suite, required • Demonstrated strong verbal and written communication skills required • Demonstrated attention to detail and multitasking required • Knowledge of web-based job search resources and techniques required • Ability to work in a multicultural and diverse environment required • Salesforce experience preferred **Education Required:** • HS Diploma, associate or bachelor's degree preferred. Experience in a related area (Communication, Human Resources, Psychology, Social Work) or applicable lived and/or work experience Mental Demands • Reading • Language • Detailed work • Basic math • Confidentiality • Multiple concurrent tasks • Problems solving • Verbal and written communication Physical Demands • Sitting • Standing • Attendance - virtually (approximately 40%) • Attendance - in person (approximately 60%) • Listening • Occasional local travel (once every quarter) **Communication Skills:** Cultural Competency and Respect Planning/Organizing/Project Management Empathy Listening **WORKING CONDITIONS:** Frequent meeting with clients and employers May be requested to work outside of scheduled hours as defined by the needs of the department. Frequent travel to employer locations Will attend occasional off-site meetings with partner organizations in and around the greater Boston areas. JVS CULTURE JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, NS will better serve our local communities and continue to provide quality services. JVS is an employment at will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, martial/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activities under the statutes prohibiting discrimination in the workplace.