Career Planner

Job description

The Career Planner is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. Makes appropriate connection for job seekers to open positions resulting in employment. Help businesses recruit the best applicants for their jobs. Interviews customers to assess service needs. Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills. Identify job seeker barriers and refer to appropriate resources. Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement. Implements prescribed program-related procedures and accurate case management. Provides ongoing case management and serves as a liaison between customers and service providers. Documents all customer interactions through well-written case notes. Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education. Ensures that case files meet or exceed programmatic requirements. Provides valued and timely service to both job seekers and employers. Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers. Education: Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review required Previous workforce experience and/or case management experience is preferred Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills Skills/Abilities: Knowledge of employment and recruiting practices; ability to effectively assess customer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service Job Site: Northeast Iowa - Decorah, IA - 312 Winnebago Street, Decorah, IA 52101 Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons. Living Dynamic We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence. Equal Opportunity Employer At the core of our business is a commitment to creating a work environment where all employees have equal access to resources, professional growth, and opportunities. Our Four Cornerstones, paired with our dedication to Extreme Customer Service, guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting, developing, and retaining a workforce that reflects the people we serve is essential to our ongoing success. DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law. About Us The Dynamic Difference We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers. Who We Are A National Leader in Workforce Solutions We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.