Careers in Business Operations Division (Customer Care & Flight Advisory)

Job description

Job description Start with the operation. Understand the customer. Grow into the commercial side of private aviation. At GlobeAir, Europe’s leading private jet charter operator , every exceptional journey starts long before the aircraft takes off. Our Business Operations team is at the heart of the customer experience — connecting clients, crews, aircraft, partners, and internal teams to ensure every flight runs smoothly. As part of our continued growth and organisational development, we are looking for a motivated and commercially minded professional to join our Business Operations team , initially building a strong foundation within Customer Care and Flight Advisory . This is more than an operational role. It is an opportunity to understand our business from the ground up, develop strong customer and aviation knowledge, and progressively prepare for future opportunities within our Sales and Commercial organisation . If you enjoy working with customers, think quickly, stay calm under pressure and have the ambition to develop into a commercially focused role, this could be your next step. About the Roles Customer Care Team As part of our Customer Operations unit, the Customer Care Team ensures that every flight experience meets the high standards our clients expect. You’ll handle client communications before, during, and after their journey, managing changes, special requests, and feedback. • Provide personalised service and ensure clients feel valued and supported. • Maintain real-time awareness of flight status and client preferences. • Log all interactions and updates in our CRM system, ensuring data accuracy and visibility across departments. • Collaborate with the Coordinator and Ground Ops teams to ensure smooth service delivery. • Gather client feedback and identify opportunities for service improvement and retention. Flight Advisory Team Operating at the interface between sales and operations, the Flight Advisory team plays a crucial role in converting inquiries into confirmed flights. You’ll handle charter requests, prepare quotations, conduct availability checks, and ensure that each booking transitions flawlessly from inquiry to execution. • Respond promptly to client requests and generate tailored quotations. • Liaise with Ground Ops to confirm aircraft and crew feasibility. • Manage all client interactions and booking data in the CRM system, ensuring transparent communication. • Support clients throughout the booking process with professionalism and urgency. • Collaborate with Sales and Customer Care to maintain service consistency and optimize conversion performance. Qualifications What We’re Looking For: • Passion for aviation, hospitality, or luxury service environments. • Excellent communication and multitasking skills. • Strong attention to detail and problem-solving under time pressure. • Confidence using CRM tools and digital communication platforms. • Ability to thrive in a 24/7 operational context (shift patterns apply). • Has the ambition to grow beyond the initial scope of the position • A proactive, customer-focused mindset — with an instinct to go the extra mile. • Fluency in English (German, Spanish, French, or Italian are strong assets). In these roles, you are not just processing flights — you’re shaping moments of excellence for our clients. Every call, message, and CRM update contributes to the smooth orchestration of Europe’s most efficient private jet service. You will join an international environment where speed, precision, ownership and customer excellence matter every day — and where strong performers have the opportunity to develop alongside the organisation. If you bring energy, precision, and passion for service, GlobeAir is ready to take your career to new heights. What we provide At GlobeAir, we believe that success comes from speed, collaboration, and an unwavering commitment to service excellence. You’ll join an international team that moves fast, aims high, and continuously redefines what’s possible in private aviation. We offer: A dynamic and supportive working environment Genuine opportunities for professional growth and leadership A culture built on innovation, teamwork, and trust Relocation package – 4 weeks accommodation in hotel of our choosing (if you live more than 100km from our headquarters and need to relocate to Linz Area) Free parking available on-site and access to public transportation within walking distance. Competitive compensation and benefits The annual gross salary starts from €31,500 (full-time basis), with the final compensation package depending on the scope of responsibilities, role level, and your professional experience and qualifications. Contact information GlobeAir Recruiting Team GlobeAir GmbH Flughafenstraße 3. Objekt 10 4063 Hörsching Austria Phone: +43 7221 72740-0