Caregiver Manager

Job description

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. Who We Are TheKey is led by a team that reflects a wide range of industry experience in home care, senior care, and healthcare, along with deep expertise in technology, operations, transformation, and customer experience. This includes guidance from our Scientific Advisory Board, made up of nine experts in brain health, aging, and geriatrics, alongside the day-to-day expertise of our clinical and care teams who bring this work to life in the home. But what unites everyone at TheKey, from our leadership team to our caregivers, is a shared passion for reimagining what aging at home can look like. We're driven by a common mission: helping more older adults get the services and tools they need to age well, where and how they want. The Role The Caregiver Manager plays a pivotal role in overseeing and coordinating caregiving services within TheKey. This role will manage and support caregivers, ensuring the delivery of high-quality care to clients. The Caregiver Manager is responsible for coordinating the daily schedules of assigned caregivers and clients. This role will ensure that all shifts are staffed accurately, and appropriately and will work to drive high-quality service to our caregivers and the clients they support. The Caregiver Manager will ensure that the caregiver experience is supported by providing exceptional onboarding, compliance, and ongoing training. The Ideal Candidate This role requires strong leadership, compassion, and excellent organizational skills to maintain efficient operations and uphold standards of care. The ideal candidate will have experience in health care, elder care, social work, or a related industry . Scheduling experience in a healthcare setting is highly preferred. Superior proficiency in both written and verbal communication is essential for effective engagement with clinical and non-clinical stakeholders. Candidates are expected to leverage AI tools strategically and responsibly to enhance efficiency, improve client outcomes, and support data-informed decision-making. We value individuals who can identify where technology adds meaningful value while maintaining the human-centered approach that is at the heart of everything we do at TheKey. And lastly, we seek someone who finds fulfillment in making a meaningful, daily impact on the lives of others, ensuring the dignity and independence of seniors through a holistic, person-centered approach. Caregiver Manager Duties and Responsibilities ● Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients. ● Provide supervision to the caregivers, including coaching, counseling, and corrective action, ensuring the caregivers are fully prepared for assigned duties ● Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance. ● Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability. ● Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies. ● Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office. ● Conduct regular assessments of care services to ensure compliance with established organizational standards and state regulations. ● Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided. ● Support and facilitate ongoing training for caregivers to enhance their skills ● Ensure caregivers are up to date in their licensing and compliance ● Serve as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resources ● Maintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date. ● Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary. ● Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing. ● Schedule client visits according to care plans and staff availability ● Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers ● Understand client and caregiver schedules including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlines ● Meet caregiver retention guidelines, and develop and implement retention improvement plans. ● Support workers' compensation claims from start to finish, ensuring timely and accurate processing. ● Work closely with our Workers' Compensation team to ensure compliance with all workers' compensation laws and regulations. ● Comply with all relevant health and safety regulations to maintain a secure workplace for all staff ● On-call and after-hours support as needed Required Skills, Education, and Certifications Bachelor’s degree in a related field or equivalent experience Two (2) years experience in health care, elder care, social work, or related industry preferred One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred Up to one (1) year of supervisory experience preferred Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel Computer proficiency and ability to document timely and accurate notes in the system Current Driver’s License and proof of insurance. Physical Requirements Ability to travel approximately up to 10% of the time Ability to lift and carry up to 15-20 pounds Ability to sit, stand, and walk for prolonged periods of time throughout the workday Ability to use standard office equipment Salary - Competitive Base plus Incentive Plan Benefits for full time employees Medical/Dental/Vision Insurance TouchCare VirtualCare Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program PTO Plan for Non-Exempt Employees Flexible PTO Plan for Exempt Employees Holidays and Floating Holidays Pet Insurance TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. California Residents Only: In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act , TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded. #LI-TK