Cargo Director - Luxaviation One

Job description

Luxaviation One , part of the Luxaviation Group and a global leader in business aviation, is expanding its services with the creation of a Cargo Division. We are looking for a Cargo Director to lead and structure this new strategic activity. Reporting directly to the Managing Director - USA, this position is aimed at an experienced professional with an entrepreneurial mindset, capable of handling complex assignments and interacting with a demanding international clientele. In close collaboration with executive management, the Cargo Director will design, launch, and develop the division, aiming to make it a key growth pillar for the Group. Required skills and qualities: Strategic leadership and management Visionary and unifying, able to structure a new business, recruit and lead a high-performing team, and mobilize it around ambitious objectives in an international and competitive environment. Commercial excellence and business development Proven experience in identifying opportunities, building differentiating offers, and acquiring new clients. Able to develop a solid and sustainable portfolio using your network and results-oriented approach. Negotiation and key account management Skilled in high-stakes negotiations with major accounts, freight forwarders, cargo operators, airlines, and logistics partners. Able to build long-term trust-based relationships and position a premium offer. Performance management and results-driven mindset Business-oriented, sets ambitious objectives, monitors KPIs closely, and implements necessary actions to ensure profitability and growth. Emotional intelligence and listening skills Able to unite teams and establish trust with stakeholders. Comfortable in multicultural environments and managing complex human relations. Entrepreneurial spirit and proactivity Autonomous, solution-oriented, and motivated to create and grow a high-potential activity with an innovative and differentiating approach. Adaptability and operational commitment Agile, responsive, and available to make decisions on the ground as needed, in a fast-paced cargo environment. Key responsibilities: Budget planning and monitoring Define the annual Cargo Division budget in coordination with the Managing Director - USA, CEO and Group Finance. Forecast revenues, margins, and expenses (operations, sales, HR, marketing). Monitor profitability, analyze deviations, and adjust actions accordingly. Identify cost optimization and revenue-maximizing levers while maintaining high service levels. Ensure proper allocation of financial resources according to strategic priorities. Client portfolio management and retention Maintain close relationships with strategic clients and their logistics teams. Attend key operational events (cargo departures/arrivals) when relevant. Identify client-specific needs and propose tailored solutions, including full-chain logistics. Implement client satisfaction and retention strategies aligned with the Group’s service standards. Cargo operations management Assess feasibility of transport requests considering technical, customs, and operational requirements. Build customized commercial offers leveraging Group capabilities and a network of qualified operators. Coordinate with operator operations departments to ensure timely and compliant execution. Conduct commercial negotiations with clients and contractual negotiations with suppliers (cargo airlines, handling agents, forwarders, etc.). Oversee all operational steps: quotations, contracts, tracking, team briefing, post-delivery follow-up. Ensure service quality, punctuality, and compliance, especially for high-value or sensitive clients. Business development and growth Identify and target high-potential market segments (specific goods, strategic industries, international logistics corridors). Lead proactive prospecting strategies (direct clients, forwarders, e-commerce, pharma, etc.). Manage and monitor the sales pipeline with clear revenue and market share growth targets. Enhance Luxaviation Cargo’s international visibility and develop long-term client relationships based on recommendation, quality, and responsiveness. Promote complementary Group services (concierge, VIP charter, group charter, special aviation) when relevant. Team management and structuring Recruit and lead the US Cargo team. Implement internal processes for smooth division operations: commercial flows, operations, sales administration, reporting. Define and implement ongoing training (products, processes, CRM tools, freight regulations) and ensure skill development. Foster a cultur e of operational excellence, autonomy, and engagement. Performance monitoring and strategic reporting Collaborate closely with the Managing Director - USA to track KPIs and identify improvement opportunities. Identify strengths and areas for improvement in client relations, timelines, profitability, and operational responsiveness. Implement reporting tools for sales, margins, client satisfaction, and business development. International representation Attend professional trade shows and industry events (aviation, logistics, supply chain) in the US and abroad. Represent the Cargo Division with institutions, clients, partners, and specialized media, upholding the Group’s image and standards. Actively contribute to Luxaviation One’s visibility by positioning the division as an innovative, responsive, and premium player in air cargo.