Case Manager

Job description

Case Manager Department: Bayaud Works, LLC – Tamarac Family Shelter Reports To: Lead Case Manager Location: Tamarac Family Non-Congregate Shelter Schedule: Full-Time, Non-Exempt (some evenings, weekends, and holidays may be required) FLSA Status: Non-Exempt Compensation: $25.00 per hour Post Date: July 23, 2026 - July 30, 2027 Mission & Vision Mission: Creating pathways for individuals and communities who have faced adversity by providing meaningful employment and supportive services. Vision: A future where every individual has the opportunity to achieve stability, dignity, and self-sufficiency through meaningful work, compassionate support, and thriving communities. Bayaud Works will be recognized as the trusted leader in transforming lives through innovative workforce solutions, supportive services, and community partnerships. Position Summary The Case Manager provides trauma-informed, housing-focused case management to families residing at the Tamarac Family Emergency Non-Congregate Shelter. This role supports residents in identifying housing barriers, developing individualized stability plans, engaging in wraparound services, and connecting to resources that promote long-term housing stability, income growth, health, safety, and self-sufficiency. The Case Manager maintains accurate documentation, collaborates with internal and external partners, and helps ensure services align with Housing First, HOST Shelter Standards, and Bayaud Works’ commitment to dignity, equity, and resident-centered care. Essential Duties and Responsibilities Provide housing-focused case management services, including intake, assessment, service planning, referrals, follow-up, and stabilization support. Assess resident strengths, housing barriers, service needs, income needs, benefits eligibility, and other factors impacting stability. Develop and update individualized housing stability and employment plans with clear goals, action steps, timelines, and measurable progress. Support residents with housing navigation, applications, vital documentation (immigration documentation), landlord communication, benefits, employment resources, health care connections, and other community-based supports. Use trauma-informed, culturally responsive, strengths-based, and Housing First practices to promote dignity, autonomy, and resident engagement. Maintain accurate and timely documentation in HMIS, OneHome/Community Queue, case files, service trackers, and other required systems in alignment with HOST and program standards. Participate in case conferencing, team meetings, peer learning, and coordinated service planning with shelter staff and community partners. Drive/transport clients to facilities and other required events as needed. Advocate with landlords, housing providers, service agencies, schools, school enrollment, DPS, and other partners while supporting residents in building self-advocacy skills. Support crisis intervention, de-escalation, harm reduction, and creative problem-solving in accordance with program procedures. Assist with program compliance, monitoring, reporting, data quality, and continuous quality improvement efforts. Follow all shelter standards, grievance procedures, confidentiality requirements, professional boundaries, safety protocols, and assigned training expectations. Must complete all Mandatory Trainings required by position. Maintain a caseload of approximately 30 households or fewer while providing consistent engagement and individualized support. Obtaining a minimum of 75 touch points per month, with a goal of 4 touch points per household each month. Must follow expectations of hitting HOST standards of metric goals. Perform other duties as assigned by the Lead Case Manager, Program Manager, or designated leadership. Knowledge, Skills, and Abilities Knowledge of housing systems, family homelessness, and supportive services offered in the Denver Metro area. Research skills and networking will be vital to this skill. Strong interpersonal, communication, and problem-solving skills. Ability to provide trauma-informed, equitable, and culturally responsive services. Strong organizational skills with attention to detail and documentation accuracy. Ability to build effective relationships with residents, landlords, and community service providers. Education and Experience Associates degree in Social Work, Human Services, or related field preferred; equivalent experience considered. Minimum 2 years - experience in case management, housing navigation, or human services. Experience (1 year) with HMIS or similar data systems preferred. Experience (1 year) working with families experiencing homelessness preferred. Bilingual (Spanish/English) required. Certificates, Licenses, and Registrations Must be able to pass a background check for work with families and vulnerable populations. Valid driver’s license preferred but not required. Physical Demands and Work Environment This position is primarily office-based and requires frequent walking, sitting, standing, bending, and lifting up to 45 lbs. Work performed in shelter environment with exposure to unpredictable situations. Reasonable accommodations may be made for individuals with disabilities. Benefits Health/Dental/Vision FSA/HSA Disability/Life Paid Vacation/Sick time/Holidays 401K Employee Assistance Program Equal Employment Opportunity Statement Bayaud Works is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law. Employment decisions at Bayaud Works are based on business needs, job requirements, and individual qualifications. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application. As a proud Second Chance Employer (SCE), Bayaud Works actively supports fair hiring practices and welcomes individuals who are rebuilding their lives after involvement with the justice system. We believe in the potential of every person and are committed to providing opportunities that promote stability, professional and personal growth, and long-term success. Discrimination or harassment of any kind will not be tolerated. We are dedicated to maintaining a respectful and supportive work environment for all. Company Bayaud Works is a subsidiary of AC Disaster Consulting. Our Temporary Staffing Service works with Federal, State, City, County, and private employers to provide high-quality staffing and operations support. Bayaud Works was created to provide opportunities for individuals with barriers to employment and has since expanded to include staffing and management for shelter services, security, and janitorial services.