Case Manager for the Division of Tenant and Owner Resources (HOME TBRA Program)

Job description

About The Agency: The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City. As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike. Your Team: At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies are local, state or federally funded. HPD is also working on new programs that will expand its populations served with rental assistance, some examples of these programs may include NYC 15/15, HOME TBRA and HAVP. The largest program administered is the federal Section 8 or the Housing Choice Voucher (HCV) program, which provides funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved. The federally funded HOME Investment Partnerships Program (HOME) permits HPD to create flexible programs that provide assistance to individual households to help them afford the housing costs of market-rate units. These programs are known as "Tenant-Based Rental Assistance," or TBRA. HPD’s HOME TBRA program will work in a similar way to the Section 8 program, providing tenant-based rental assistance in privately owned housing. Your Impact: Case Managers in the Division of Tenant and Owner Resources’ HOME TBRA program are expected to perform case management functions to provide necessary and important services to assist HPD clients. These services may consist of meeting with groups in-house, attending workshops or attending community events. Case managers will ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations. Key Responsibilities: - Manage a caseload of assisted or applicant households - Initial application screening - Determination and verification of eligibility - Client briefings (internal and external meetings) - May perform community outreach to assist program participation - Prepare and send appropriate correspondence, track responses - Document case files and electronic records, file preparation - Rent calculations - Review of yearly recertification’s of household composition and income/asset information - Demonstrate ability to manage multiple cases while prioritizing cases for processing - Attend mandatory trainings Preferred skills - Excellent Communication Skills (both orally and in writing) - Strong Customer Service Focus - Computer Proficiency - Bilingual a Plus - Section 8 or other Rental Subsidy experience a Plus This position is grant funded for a 2-year limit. COMMUNITY ASSOCIATE - 56057 Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.