Case Manager (Healthcare)

Job description

Work Setup: 2-3 weeks onsite and transition into a work-from-home setup. Work Schedule: Night Shift (Eastern Time Zone) Location: Eastwood City Cyberpark, Eastwood Avenue, Quezon City, Philippines, 1110 Position Overview: The Case Manager is responsible for managing and tracking incoming attorney referrals for clients in applicable states. Using spreadsheets, email, and phone communication, the Case Manager collects insurance and personal injury policy information, as well as signed liens, for underwriting review. When attorneys have not responded to requests, the Case Manager follows up by phone to obtain the required documentation. This role also supports administrative operations by entering new client referrals into the electronic health record (EHR), coordinating with internal departments, and providing appointment updates to referring attorneys through referral portals. Duties and Responsibilities: Monitor multiple spreadsheets to track incoming attorney referrals for clients in applicable states. Send initial emails requesting insurance information, personal injury policy coverage details, and signed liens from attorneys. Follow up with attorneys by phone when requested information has not been received. Enter new client referrals into the electronic health record (EHR) so the front desk can schedule appointments. Submit completed documentation to the underwriting team for review. Notify the underwriting service when attorneys request medical records or billing. Update referral source portals with appointment statuses and other case-related information. Maintain accurate records and ensure timely completion of all assigned referrals. Manage a high volume of referrals while meeting established turnaround times. Job Requirements: Bilingual in English and Spanish preferred. Proficient with Microsoft Office, email, spreadsheets, and electronic health record (EHR) systems. Familiarity with VOIP phone systems Strong attention to detail and organizational skills. Demonstrates patience, professionalism, and persistence when communicating with law firms and attorneys Ability to work independently while managing multiple priorities. Handled a US-based client . Amenable to work in Eastwood, Libis Quezon City, during the onboarding period. What benefits await you by joining Intelassist? Global career advancement and networking opportunities. Access to both virtual and on-site intensive courses for career and personal development enhancement. Monetary rewards for successful referrals that are hired. Guaranteed weekends off and a total of 20 paid leave days upon regularization. Collaborative work environment Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness. WHY INTELASSIST? We grow together. We value your effort. We aim to empower you.