Case Manager I (Palo Alto Gardens, Posolmi Place)

Property Name: Palo Alto Gardens, Posolmi Place
Property Type: Family, Senior, Supportive

Case Manager I

The Case Manager I plays a vital role in engaging supportive housing residents and providing services to help them maintain stable housing and achieve self-sufficiency. The Case Manager I supports residents in supportive housing to retain housing. The Case Manager I also supports mental health stability by assisting the resident in developing goals that lead to behavioral changes which reduce mental health symptoms and improve daily functioning. The role facilitates linkage to community resources and 3rd party contracted partners as needed for residents.

Responsibilities:

• Deliver onsite programming at assigned properties, ensuring alignment with internal standards and regulatory requirements.
• Conduct door-to-door, phone, email, and other outreach strategies to promote awareness of available services.
• Provide crisis support and follow mandated reporting procedures for incidents such as child or adult abuse.
• Support residents with functional impairments through direct case management and development of independent living skills.
• Facilitate group and individual services, fostering community engagement and supporting residents’ personal and professional goals.
• Collaborate with third-party partners and local agencies to deliver, manage, and evaluate effective services.
• Maintain accurate records, ensure timely reporting, and uphold HIPAA and mandated reporting standards.
• Assess and respond to resident needs with empathy and professionalism, contributing to the development of responsive service plans.
• Participate in team meetings and events, model a positive attitude, and maintain strong relationships with property management and colleagues.

Qualifications:

• Strong reading, writing, and verbal communication skills; comfortable navigating language barriers using translation tools.
• Demonstrated judgment, discretion, and problem-solving abilities when working with diverse resident populations.
• Skilled in relationship-building, active listening, and conflict resolution.
• Highly organized with attention to detail; able to work independently and collaboratively within a team.
• Familiarity with mental health diagnoses and interventions, including harm reduction, motivational interviewing, and trauma-informed care.
• Committed to ongoing learning and staying current with best practices in social services for special needs populations.
• Proficient in Microsoft Office Suite, Outlook, OneDrive, Teams, Zoom, Salesforce, and other relevant technology platforms.
• Must pass background and fingerprint checks; possess a valid California Driver’s License, current auto insurance, and reliable transportation.
• Ability to travel between properties

Education and Experience

• M.S.W. or M.A. degree in psychology, counseling, or related field and 1 year of full-time experience serving high needs populations (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations or a High School Diploma or GED plus 5 years or more of relevant experience
• Experience working with and serving people who have experienced homelessness.
• Experience working with high needs or high acuity populations that have experienced trauma.
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers

Pay Range

$70,304.00 - $73,800.00 Annual Salary - Pay based on applicable experience and qualifications