Overview: At Wider Circle, we believe in building strong communities by connecting individuals with the services they need to thrive. The Case Manager - Member Services Representative plays a pivotal role in assessing members' needs, advocating for essential services, and ensuring progress through continuous support and follow-up. By working closely with members and community organizations, the Case Manager helps bridge the gap between individuals and the resources that empower them to grow and succeed. This role is key to advancing our "LOVE, LEARN, GROW" philosophy, ensuring each member feels valued and supported in their journey.Company OverviewAt Wider Circle, we connect neighbors for better health. Wider Circle's groundbreaking Connect for Life® program brings neighbors together in-person and online for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists, whose hand-on-hand approach to forming trusted circles is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities. Responsibilities:Member Needs Assessment: Conduct intake interviews to determine member needs, ensuring each individual receives personalized support tailored to their unique circumstances.Advocacy: Serve as an advocate for members by connecting them with essential services and resources, helping them navigate social, medical, and community-based programs.Progress Tracking: Monitor and document each member’s progress, ensuring consistent follow-up to address evolving needs and challenges.Data Collection & Reporting: Collect, analyze, and summarize treatment results and compile statistics, providing accurate and timely reports for Wider Circle leadership to track program effectiveness and outcomes.Collaboration: Work closely with community partners, healthcare providers, and social service organizations to ensure members receive comprehensive care, in line with Wider Circle’s commitment to LOVE and support for its community members.Member Empowerment: Educate members on available resources, guiding them through processes that foster LEARNING and self-empowerment.Qualifications:Experience in case management, social work, or healthcare advocacy.Strong communication and interpersonal skills with the ability to build trust and rapport with diverse community members.Excellent organizational and time management abilities to handle multiple cases effectively.Ability to collect, analyze, and report on data.Knowledge of community-based services and social programs.Commitment to the values of LOVE, LEARN, GROW, and a passion for supporting vulnerable populations.Requirements 3-5 years of experience working in the insurance industry Excellent customer service skills Strong written and verbal communication skills Ability to explain complex policies in a straightforward, easy-to-understand manner. Demonstrate ability to manage multiple priorities in a fast-paced environment. Conflict resolution skills and people management are required. Ability to build trusting relationships Preferred: Degree in Human Services, Social Work related field. BenefitsAs a venture-backed company, Wider Circle offers competitive compensation including:Performance-based incentive bonusesOpportunity to grow with the companyComprehensive health coverage including medical, dental, and vision401(k) PlanPaid Time OffEmployee Assistance ProgramHealth Care FSADependent Care FSAHealth Savings AccountVoluntary Disability BenefitsBasic Life and AD&D InsuranceAdoption Assistance ProgramTraining and DevelopmentCompensation: $16-$17Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity and inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
Overview:
At Wider Circle, we believe in building strong communities by connecting individuals with the services they need to thrive. The Case Manager - Member Services Representative plays a pivotal role in assessing members' needs, advocating for essential services, and ensuring progress through continuous support and follow-up. By working closely with members and community organizations, the Case Manager helps bridge the gap between individuals and the resources that empower them to grow and succeed. This role is key to advancing our "LOVE, LEARN, GROW" philosophy, ensuring each member feels valued and supported in their journey.
Company Overview
At Wider Circle, we connect neighbors for better health. Wider Circle's groundbreaking Connect for Life® program brings neighbors together in-person and online for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists, whose hand-on-hand approach to forming trusted circles is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.
Responsibilities:
- Member Needs Assessment: Conduct intake interviews to determine member needs, ensuring each individual receives personalized support tailored to their unique circumstances.
- Advocacy: Serve as an advocate for members by connecting them with essential services and resources, helping them navigate social, medical, and community-based programs.
- Progress Tracking: Monitor and document each member’s progress, ensuring consistent follow-up to address evolving needs and challenges.
- Data Collection & Reporting: Collect, analyze, and summarize treatment results and compile statistics, providing accurate and timely reports for Wider Circle leadership to track program effectiveness and outcomes.
- Collaboration: Work closely with community partners, healthcare providers, and social service organizations to ensure members receive comprehensive care, in line with Wider Circle’s commitment to LOVE and support for its community members.
- Member Empowerment: Educate members on available resources, guiding them through processes that foster LEARNING and self-empowerment.
Qualifications:
- Experience in case management, social work, or healthcare advocacy.
- Strong communication and interpersonal skills with the ability to build trust and rapport with diverse community members.
- Excellent organizational and time management abilities to handle multiple cases effectively.
- Ability to collect, analyze, and report on data.
- Knowledge of community-based services and social programs.
- Commitment to the values of LOVE, LEARN, GROW, and a passion for supporting vulnerable populations.
Requirements
- 3-5 years of experience working in the insurance industry
- Excellent customer service skills
- Strong written and verbal communication skills
- Ability to explain complex policies in a straightforward, easy-to-understand manner.
- Demonstrate ability to manage multiple priorities in a fast-paced environment.
- Conflict resolution skills and people management are required.
- Ability to build trusting relationships
- Preferred: Degree in Human Services, Social Work related field.
Benefits
- As a venture-backed company, Wider Circle offers competitive compensation including:
- Performance-based incentive bonuses
- Opportunity to grow with the company
- Comprehensive health coverage including medical, dental, and vision
- 401(k) Plan
- Paid Time Off
- Employee Assistance Program
- Health Care FSA
- Dependent Care FSA
- Health Savings Account
- Voluntary Disability Benefits
- Basic Life and AD&D Insurance
- Adoption Assistance Program
- Training and Development
- Compensation: $16-$17
Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity and inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
At Wider Circle, our team is on a mission to connect neighbors for better health, and we’re looking for equally passionate colleagues across the country to help us make a positive impact on the communities we serve. We are growing at warp speed to reach those who need us most, paving the way to become 1 million members strong. We are proud to support a culture of caring, diverse and visionary change-makers who enjoy working in a fast-paced environment and experiencing new things, every day.WHAT WE DOWe partner with health plans and physician groups in neighborhoods across the country to provide fun and educational in-person and virtual programs for members who share similar interests and life experiences.Think of us as a social group with a bigger purpose: Helping Medicare and Medicaid members get the care they deserve while surrounded by a trusted circle of friends, close to home.OUR STORYIn 2015, Wider Circle set out to find a better way to help Americans thrive at any age. For some, that means easier access to transportation to get where we need to go. For others, it’s doing what we love while making new connections. Or maybe we have a health issue and need support from someone who’s been there. Through rigorous testing and research, our team learned that the most effective approach to enabling better health and independence is to integrate support and services at the community level, making it easier for neighbors to take the best care of each other.Today, Wider Circle is proud to bring its unique neighborhood care programs to more than 320 communities in 5 different languages.Join us as we build connections for better health in communities across the country.
At Wider Circle, our team is on a mission to connect neighbors for better health, and we’re looking for equally passionate colleagues across the country to help us make a positive impact on the communities we serve. We are growing at warp speed to reach those who need us most, paving the way to become 1 million members strong. We are proud to support a culture of caring, diverse and visionary change-makers who enjoy working in a fast-paced environment and experiencing new things, every day.
WHAT WE DO
We partner with health plans and physician groups in neighborhoods across the country to provide fun and educational in-person and virtual programs for members who share similar interests and life experiences.
Think of us as a social group with a bigger purpose: Helping Medicare and Medicaid members get the care they deserve while surrounded by a trusted circle of friends, close to home.
OUR STORY
In 2015, Wider Circle set out to find a better way to help Americans thrive at any age. For some, that means easier access to transportation to get where we need to go. For others, it’s doing what we love while making new connections. Or maybe we have a health issue and need support from someone who’s been there. Through rigorous testing and research, our team learned that the most effective approach to enabling better health and independence is to integrate support and services at the community level, making it easier for neighbors to take the best care of each other.
Today, Wider Circle is proud to bring its unique neighborhood care programs to more than 320 communities in 5 different languages.
Join us as we build connections for better health in communities across the country.
