Case Qualification Specialist, Louisiana

Job description

Our Story TopDog Law is a nationally scaling personal injury firm that owns the client experience end to end, from marketing and intake through litigation. We've grown 2-3x year over year for three years running, and we're now building the operations, systems, and teams to scale without sacrificing quality or culture. We're fully remote, and we value ownership, open communication, and speed. If you want to help build something exceptional, you'll feel at home here. The Opportunity TopDog Law is a nationally scaling, fully integrated personal injury firm. We need a Senior Intake Specialist who can take on our exception cases: the ones where the intake form doesn't give us enough to know whether we should sign. Many of these are potentially high-value commercial and catastrophic injury matters, and the people calling us are often in the hardest moment of their lives. You'll make them feel supported, dig into the details with an expert eye, and help our managing attorneys decide which cases we sign and which we refer to a partner firm. You'll work closely with the managing attorney in your state to sharpen our intake criteria over time. This role is an opportunity to: Join a rapidly growing national firm at a formative stage Work alongside top-caliber attorneys on complex, high-value cases Grow your skills and influence as the firm scales nationally What You Will Own Review exception cases and dig into injuries, liability, and red flags Spot commercial vehicle involvement and catastrophic or high-value potential Talk with prospective clients and families with empathy, and ask the right follow-up questions Give the managing attorney a clear recommendation (sign, refer, or decline) with your reasoning Document everything in Filevine and our intake systems, and hand off signed cases cleanly Review intake calls and recommend improvements to agent training and the intake questionnaire. Proactively follow up with escalated clients to resolve concerns, improve client satisfaction, and prevent client-initiated case withdrawals. What You Bring Required: 5 or more years of personal injury law experience Exceptional written and verbal communication, with real comfort talking to seriously injured clients and grieving families Strong critical thinking and attention to detail Consistent follow-through in a fast-moving environment Preferred (Nice to Have): Paralegal experience Candidate lives in LA, but not required Bilingual in Spanish Who Thrives Here (Core Values) We don't hire on resumes alone. We hire for competence, character, and mindset. Embrace Change: Open to feedback, embracing change, and always asking "what's next?" Committed: You care deeply, have your teammates' backs, and show up to build something lasting. No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door. Ownership: You do what you say, follow through, and treat the business like it's yours. Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact. What We Offer Base Salary: $60,000-$80,000 commensurate with experience Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor. Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave. Equal Opportunity Employer We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. DISCLAIMER: This is a full-time employee position. It is not open to independent contractor or consulting arrangements. Compensation is determined by the location where the work is performed and is subject to applicable local law. DISCLAIMER: Each TopDog Law affiliated entity may use may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates for employment positions, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics—such as work experience, education, and skills relevant to the position as described in the job posting—based on information you provide in your application materials (e.g., resume, application responses, and other submitted materials, if any). All adverse decisions affecting your candidacy are reviewed by a human member of our Talent Acquisition team before being finalized. AI does not make the final decision on your candidacy. If you have questions about this notice, wish to request additional information about how AI was used in a decision affecting you, wish to request correction of inaccurate data, or need a reasonable accommodation that is required by law regarding TopDog Law's use of these tools, please contact: Talent Acquisition Department | [recruitment@topdoglaw.com #LI-Remote