Case Worker

Job description

Transform lives, every single day Do you want a career that means more? At Anglicare we bring the strength, the support and the strategy to make it happen. We're a well-respected not-for-profit that's been serving society's most vulnerable for over 170 years. Each year, we achieve life changing outcomes for more than 40,000 people who rely on our person centred support. And now, we're extending our reach and impact even further. As a Caseworker in the Central West, you'll be key to our mission to enrich lives and strengthen communities. Working within our Financial Wellbeing team, you'll support individuals and families experiencing financial hardship to access safe and affordable financial solutions through the No Interest Loan Scheme (NILS). From guiding clients through their loan application to helping them better understand their financial options, you'll provide practical, compassionate support that helps people navigate financial hardship with greater confidence and choice. Whether you're already part of Anglicare and looking for your next career opportunity, or you're joining us for the first time, you'll be welcomed into a compassionate, respectful and purpose-driven community where we don't just talk about values - we live them. Your opportunity As a Caseworker, you'll provide end-to-end support to clients accessing the No Interest Loan Scheme (NILS), helping eligible individuals and households on low incomes access safe and affordable loans. You'll combine client casework, financial capability education, administration and community engagement to ensure people receive a seamless, respectful and person-centred experience. With integrity and resilience, you will: Guide clients through the complete NILS application process, from initial enquiry through to application and outcome. Conduct eligibility assessments with clients over the phone and in person. Assist clients to complete loan applications and gather the required supporting documentation. Liaise with loan providers and Good Shepherd Microfinance throughout the application process. Provide individualised support to clients experiencing financial hardship, identifying their needs and connecting them with appropriate services where required. Maintain accurate, timely and accessible client information within Anglicare's CRM systems. Provide compassionate and respectful support that promotes client dignity, choice and independence. Promote the NILS program within the local community to increase awareness and access. Build positive relationships with referral agencies, community organisations, government services and other local stakeholders. Build positive and collaborative relationships with the entire NILS team and wider Financial Wellbeing team. Attend community forums, networking meetings and promotional activities. Maintain appropriate client documentation and statistical information in accordance with organisational, legislative and funding requirements. Deliver financial capability education and activities that increase community understanding of financial hardship and available support. Contribute to continuous improvement and the ongoing effectiveness of Anglicare's Financial Wellbeing services. Provide support and referrals for People accessing Anglicare Services What you'll bring You're a compassionate and motivated caseworker who enjoys supporting people to navigate challenges and achieve practical outcomes. You combine strong organisation and attention to detail with the ability to build trusting relationships with people from diverse backgrounds. You'll understand that financial hardship can affect every aspect of a person's life and approach each client with empathy, dignity and without judgement. You'll be proactive, adaptable and comfortable balancing client appointments, casework, administration and community engagement. Most importantly, you'll share Anglicare's values of Integrity, Justice, Compassion and Excellence. You will also need: Previous experience in casework, community services, financial wellbeing, microfinance or a related environment. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to build rapport with people experiencing financial hardship. Excellent time management and organisational skills. Ability to prioritise multiple competing demands. Strong attention to detail and the ability to maintain accurate client records and documentation. Confidence conducting client assessments and gathering sensitive financial information. Ability to build effective relationships with community organisations and referral partners. Genuine compassion for people experiencing financial hardship and an understanding of its impact on individuals and families. A driven, hardworking, flexible and proactive approach to work. Ideally, you will also have: Tertiary qualifications in Social Work, Community Services, Welfare, Commerce, Business or a related discipline. Previous NILS or microfinance experience within a community setting. Experience working with people experiencing financial vulnerability or disadvantage. Experience using CRM or client management systems. Experience delivering financial capability education or community-based programs. Knowledge of community services and referral pathways. Why Anglicare? We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You'll also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career. Whether you're a current Anglicare employee looking to broaden your experience or an external applicant ready for your next opportunity, you'll have the chance to build your capability while contributing to work that makes a genuine difference. On top of that, here are just some of the tangible benefits you'll enjoy in a career with us: Flexible work options to help you get the most out of work and life. Pay less tax on your income and increase your take-home pay. With salary packaging, up to $15,900 of your income can be tax free. Spend up to $2,650 on accommodation, meals and entertainment, also tax free through salary packaging. Ongoing professional development and leadership training to advance your career. Exclusive discounts with over 400 retailers. Employee Assistance Program. Fitness Passport with discounted access to participating gyms for you and your family. Opportunities to grow your career across Anglicare's diverse community services. We're many services, with one purpose - to meet people where they are and walk with them. At Anglicare, we believe everyone is Made for Connection - with God, with each other and with the places we call home. But sometimes, life unravels. That's where we step in, in Community and Mission, offering hope, support and presence. Through our Financial Wellbeing services, we walk alongside people experiencing financial hardship, providing practical support, greater choice and opportunities to move forward with confidence. Every conversation and connection is an opportunity to help someone take their next step. Are you ready for a career that means more? Whether you're a current Anglicare employee looking for your next opportunity or an external candidate wanting to bring your experience to Anglicare, we'd love to hear from you. To apply for this role, please click the Apply button and submit your application. All applicants will receive a response. Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds. Successful applicants will be required to complete relevant pre-employment checks. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Application Close Date: September 12, 2026