Caseworker Coach I

Job description

POSITION TITLE: Caseworker Coach I, (Residential Support Specialist) La Posada REPORTS TO: Program Manager, Homeless Services, San Diego FLSA STATUS: Non-Exempt TIME COMMITMENT: Full-or Part time (40 hours/ week) Overnight availability required SALARY: $20.50-21.50/hour, plus $1.00/hour shift differential for overnight shift BENEFITS: Medical, dental, vision. Prescription drugs, life insurance, cash-balance pension plan, 403(b), vacation, and sick leave. To apply for this position you need to complete this Application POSITION SUMMARY : The Caseworker Coach I is an essential member of the La Posada Team responsible for ensuring participants are served in clean, safe environments, support residents in meeting realistic attainable goals that lead to obtaining safe, stable housing. The Casework Coach will develop a strong working knowledge of community resources and establish collaborative working relationships with colleagues within and outside of Catholic Charities. They will motivate, support, and guide the people we serve. AGENCY CULTURE: The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following: A commitment to the agency’s mission, vision, and values; A commitment to excellence in everything we do; A commitment to excel at performance and quality improvement; A commitment to outcomes and measured results; A commitment to innovation and to what is possible. ESSENTIAL FUNCTIONS Welcome and orient new participants to the shelter; complete initial intakes and explain program routines and behavioral expectations Provide a consistent presence in the facility while remaining mindful of residents’ physical, emotional and psychological safety Prepare meal supplies and assist with serving meals as needed. Oversee after-meal clean up and ensure supplies are fully stocked for the following day Assist participants in developing life skills (e.g. how to use showers, laundry facilities, maintain the environment, resolve conflicts, navigate social service delivery system, etc.) Support residents in following through on established goals, check-in with participants after off-site appointments, document progress and barriers to success and identify possible solutions. Assist with problem-solving Assist participants in gathering and obtaining documents necessary to achieve their goals and obtain housing Ensure facility is clean, well maintained and support participants in completing chores in a timely and efficient manner Keep supervisor apprised of issues, problems, complaints and/or concerns expressed by residents Document services provided, maintain sign-in logs and other record-keeping processes; Document significant events in the daily log and email notes before the end of your shift When applicable, facilitate participants’ access to technology used to meet with internal CC and external service providers Additional duties as assigned by your supervisor to support the shelter and the people it serves Foster a trauma-informed, safety-focused culture within La Posada Develop a comprehensive base of knowledge of countywide resources that address the needs of people experiencing homelessness; Maintain up-to-date knowledge about community resources Participate in case management, training conferences, and program monthly meetings as scheduled Work collaboratively with coworkers within Catholic Charities Homeless Programs and establish and nurture collaborative relationships with colleagues from other agencies providing similar or complementary services Document all contacts with residents in files and Clarity HMIS and may include entering information into CES (coordinated entry housing placement system) Complete and submit all required monthly reports and assigned paperwork as needed in a timely and accurate manner. QUALIFICATIONS: Associate’s degree in Human Services, social or behavioral sciences or related field or equivalent experience Minimum one-year experience serving people experiencing homelessness, living with substance use disorders, and/or mental illness A positive, can-do attitude and willingness to learn and grow Well-developed listening skills Bilingual Spanish speaking preferred but not required, must be able to read, write and speak English Successful completion of a background check and TB test Familiarity with trauma-informed approaches to service delivery. Prior knowledge of Motivational Interviewing, Stages of Change, Housing First, and harm reduction approaches to service delivery a plus Strong computer skills and ability to become proficient with database software. Must be able to successfully complete training to enter information into Clarity Homeless Management Information System (HMIS) Valid Driver’s License and a clean driving record Willing and able to obtain a Food Handler’s Certificate Ability to multi-task, organize, and prioritize Ability to work effectively as a team member and independently Candidates with lived experience are encouraged to apply WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.