Cash and Trade Proc Analyst

Job description

Cash & Trade Proc Analyst - WorldLink Payment Services is an integral part of the Payments Strategy for Treasury and Trade Solutions. For more than 30 years, WorldLink has set the standard for reliable and convenient cross-border payments. Worldlink provides client the ability to deliver cheques in 30 currencies, cross border ACH in 40 currencies, funds transfers in 135 currencies and cash in over 190 countries and territories through a single window. Worldlink Operations has a global footprint. Worldlink Team handle the core operations & governance of Vendor (Hexaware) operating from 2 location within India. Operational team’s key function is to manage the BAU operations, handle escalations and engage with service, product, sales, internal & external stakeholders etc to resolve complex queries. Responsibilities: Ensure all tasks are completed through daily checklist monitoring· Escalation management as Level 1· Review COB procedures and testing· Review of procedural documentation· Close management of workload requirements and resources· Review KPI's· Review Statement of Work· Requirements gathering for Release/New Offering of Product or solution· Work with Dublin management team to develop consistent model and approach for Worldlink· MIS Reporting· Work with management team on all audit preparation tasks and ensure adherence to best practice at all times.· Participate in any Department projects as required and support manager and Department Manager in achievement of overall department goals Manage relationships and perceptions with internal business partners at a regional and global level Qualifications: Previous relevant experience preferred Fundamental comprehension of financial industry regulations Effective verbal and written skills Effective communication and analytical skills Education: Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Cash Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.