Job PurposeTo play a crucial role in providing exceptional customer service at our stations. The candidate will be responsible for accurately processing transactions, handling cash and credit card payments, and ensuring a positive environment for customers. The main goal will be to contribute to the efficiency and overall success of our operations. Principal Accountabilities Process all receipts (paying-in slip, cheques) in customer accounts. Deposit receipts in bank on a daily basis. Ensure clearance of AR queries. Ensure daily monitoring of bank statements and balances (hard and soft). Ensure daily paying-in slip control and accounting entries in customer accounts Ensure follow up on bounced check and drafts and inform concerned businesses on time. Ensure cash voucher filing. Key ChallengesAccurately process cash, credit, and debit card transactions.Maintain a balanced cash drawer and ensure that any discrepancies are reported immediately.Provide excellent customer service by greeting customers and responding to their queries in a courteous manner.Handle customer complaints with patience and professionalism, ensuring issues are resolved promptly.Assist in maintaining the cleanliness and organization of the cashiering area.Conduct daily reconciliation of cash and credit card sales.Ensure compliance with security and operational procedures to prevent fraud and theft.Support promotional campaigns and sales initiatives at the service station.RequirementsJob Knowledge, Skills & Experiences:Finance degree, economics degree or qualified accountant.Prior experience as a cashier or in a customer service role is preferred.Strong numerical and math skills.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Proficient in using point of sale (POS) systems and cash management practices.Ability to work flexible hours, including weekends and holidays.Competencies Financial managementAnalytical skillsRisk managementCompliance and regulatory knowledgeNegotiation skillsCommunication and interpersonal skillsProblem-solving skillsAttention to detailClosing date: 31 July, 2026
Job Purpose
To play a crucial role in providing exceptional customer service at our stations. The candidate will be responsible for accurately processing transactions, handling cash and credit card payments, and ensuring a positive environment for customers. The main goal will be to contribute to the efficiency and overall success of our operations.
Principal Accountabilities
- Process all receipts (paying-in slip, cheques) in customer accounts.
- Deposit receipts in bank on a daily basis.
- Ensure clearance of AR queries.
- Ensure daily monitoring of bank statements and balances (hard and soft).
- Ensure daily paying-in slip control and accounting entries in customer accounts
- Ensure follow up on bounced check and drafts and inform concerned businesses on time.
- Ensure cash voucher filing.
Key Challenges
- Accurately process cash, credit, and debit card transactions.
- Maintain a balanced cash drawer and ensure that any discrepancies are reported immediately.
- Provide excellent customer service by greeting customers and responding to their queries in a courteous manner.
- Handle customer complaints with patience and professionalism, ensuring issues are resolved promptly.
- Assist in maintaining the cleanliness and organization of the cashiering area.
- Conduct daily reconciliation of cash and credit card sales.
- Ensure compliance with security and operational procedures to prevent fraud and theft.
- Support promotional campaigns and sales initiatives at the service station.
Requirements
Job Knowledge, Skills & Experiences:
- Finance degree, economics degree or qualified accountant.
- Prior experience as a cashier or in a customer service role is preferred.
- Strong numerical and math skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using point of sale (POS) systems and cash management practices.
- Ability to work flexible hours, including weekends and holidays.
Competencies
- Financial management
- Analytical skills
- Risk management
- Compliance and regulatory knowledge
- Negotiation skills
- Communication and interpersonal skills
- Problem-solving skills
- Attention to detail
Closing date: 31 July, 2026
We are Vivo Energy, the company that operates and markets its products in countries across North, West, East, Southern Africa and in the Ocean Islands. We have a network of over 3,900 service stations in 28 markets operating under the Engen and Shell brands and we export lubricants to a number of other African countries. We employ around 6,000 people. Our retail offering includes fuels, lubricants, card services, convenience stores, restaurants, and other non-fuel services. We provide fuels, lubricants, liquefied petroleum gas (LPG) and chemicals to business customers across a range of sectors. Our vision is to be Africa's leading and most respected energy business in Africa.
We are Vivo Energy, the company that operates and markets its products in countries across North, West, East, Southern Africa and in the Ocean Islands.
We have a network of over 3,900 service stations in 28 markets operating under the Engen and Shell brands and we export lubricants to a number of other African countries. We employ around 6,000 people.
Our retail offering includes fuels, lubricants, card services, convenience stores, restaurants, and other non-fuel services. We provide fuels, lubricants, liquefied petroleum gas (LPG) and chemicals to business customers across a range of sectors.
Our vision is to be Africa's leading and most respected energy business in Africa.
