Casino Host

Job description

The Casino Host is responsible for providing outstanding guest services to the patrons of the Seneca Gaming Corporation. Incumbent will promote the Player’s Club Card by making contact with perspective members, explaining the benefits and answering questions about membership through use of personal letters, notes, invitations, telemarketing techniques, email and direct player contact. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Welcome Seneca Gaming Corporation Guests, summarize the benefits of membership in the Player’s Club, and encourage guests to enroll. Responsible for generating a positive and friendly atmosphere for all casino customers. 2. Actively seeking new players to enroll into the Player’s Club. Verify patron information to ensure accuracy according to policy & procedure. Maintain and grow player database 3. Assist Player’s Club Members with any questions or concerns which include but are not limited to the point system, retrieval of lost cards, and addressing concerns with offers (or lack of) on accounts. 4. Provide comps and other services as required, consistent with company policy. Arrange accommodations and amenities, exceeding expectations. 5. Represent the company at internal functions and special events. 6. Actively seeks new players which include but not limited through networking and holding on-site events. 7. Complete assigned tasks, meets position expectations and achieve goals which include but are not limited to filling rooms, shows and events with qualified players. 8. Work with existing customers to increase trip frequency and develop them into patrons that are more profitable. Maintain timely confirmation and follow up contact with customers. 9. Market Seneca Niagara Resort and Casino to qualified slot and table players using personal letters, notes, invitations, telemarketing techniques, email and direct player contact. 10. Stay current on all Player’s Club redemption processes, gaming, and community events and communicate information to all guests in a friendly, helpful and respectful manner. 11. Practice quality, helpful and respectful guest services, which include, but are not limited to, assisting requests and resolving immediate concerns within position authority and departmental/corporate policy. 12. Award promotional items to winners of Player’s Club promotions. 13. Complete all necessary paperwork and reports as needed/required by supervisor. 14. Assist the Marketing Department in special events, to include but not limited to, anniversaries and special promotions. 15. Inform Supervisor of any inventory needs. 16. Must adhere to strict confidentiality in all matters. 17. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 18. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 19. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 20. Must complete all required and recommended SGC Training programs 21. Attend all necessary meetings. 22. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. QUALIFICATIONS/REQUIREMENTS: Education/Experience: 1. Must be 21 years of age or older upon employment. 2. High school diploma or equivalency required. 3. Previous experience as a casino host in a complex environment -OR- three (3) years’ experience in a high volume hospitality environment, involving extensive contact with customers. 4. Understanding of player rating systems, casino marketing, and comping is preferred. 5. An associate’s degree with two (2) years hospitality experience may be substitute for previous casino host or hospitality experience. 6. Strong written and verbal skills. 7. Must be outgoing, energetic, enthusiastic and positive. 8. Must be able to interact with individuals or small groups of people in a professional manner. 9. Must have proficient computer skills. 10. May be asked to sign a non-compete agreement. Language Skills and Reasoning Ability: 1. Must possess excellent communication skills. 2. Ability to write routine correspondence and to speak effectively to the public, employees and customers. 3. Must have the ability to deal effectively and interact well with the customers and employees. 4. Must have the ability to define and resolve problems/conflicts in a diplomatic and tactful manner. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. 1. Must be able to stand, walk, and move through all areas of the casino. 2. Adequate manual dexterity to operate office equipment. 3. Light lifting. 4. Occasional travel, particularly to other SGC properties. 5. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Salary Starting Rate: $16.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.