Casual Hotel Front Office Receptionist

Job description

Engage guests warmly, handle enquiries, support service teams, and manage efficient check‑ins and check‑outs. ABOUT YOU You are someone who believes the core of hospitality is customer service and you are a true follower of the same cause. Being an honest, reliable, and confident person, you know how to handle multiple tasks at the same time and are able to do so with a friendly, warm personality. Desired Criteria Understanding of the hotel and hospitality sectors. Strong communication, interpersonal, and conflict resolution skills. Well-presented with keen attention to detail and cultural sensitivity/awareness. Strong time management and problem-solving skills. Proficient in the use of the Microsoft Office Suite of programs and knowledge of Opera Property Management System. Previous front office, customer service and/or sales experience in a hotel environment. Demonstrated customer complaints management/resolution experience. Demonstrated experience building and managing relationships with a variety of stakeholders Cash handling and transaction processing experience. Flexible to work AM, PM and Night when required This role requires successful applicants to undergo a Criminal History Check and must have the right to work in Australia. ABOUT US Lakeside Hotel and Conference Centre, an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde, is seeking enthusiastic and customer focused Front Desk Receptionist to join or Hotel Team. The 40 Room hotel offers A la carte restaurant, café and impressive conference and event facilities featuring state of the art technology. Lakeside employees enjoy access to extensive Macquarie University facilities including a high-tech library, private teaching hospital, gym and pools, a campus train station and Macquarie Centre shopping complex next door. Benefits of Working for Lakeside Hotel & conference Centre Flexible working hours Training provided 25% off purchases at all Campus Life operated outlets Fun and collaborative values-driven culture Full access to the university's library (borrowing, printing, and data bases) Gym access If you are passionate and experienced in customer service, want to work in a fun, friendly and fast paced environment, apply now to start ASAP! How to Apply To be considered for this position, you will need to demonstrate the above requirements in your CV and Cover Letter. If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need. If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs. Applications Close: 20/09/2026 11:59 PM ​ A Place Where You Belong At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework . Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.