Casual Safety Steward

Job description

Be part of our journey... Location: St Mary's Stadium Hours: As and when required (Including evenings, weekends and matchdays) Contract Type: Casual Criminal Record Check: DBS Standard What is the role? As a Casual Safety Steward, you will play a crucial role in ensuring the safety and enjoyment of all visitors to St Mary's Stadium on match days and during other events. What will you be doing? You will be responsible for maintaining a safe and secure environment, providing excellent customer service, and responding effectively to any incidents. Key responsibilities will include: Be a friendly and helpful point of contact for all visitors and staff. Support with pre-event checks to ensure all facilities are safe and compliant. Monitor crowd behaviour and report any potential risks or issues. Direct spectators and staff to their seats, facilities, and exits . Respond to incidents, emergencies, and customer queries calmly and professionally , following established procedures. Assist with the safe evacuation of the stadium or specific areas if required . Enforce stadium rules and regulations, including those related to anti-social behaviour and prohibited items. Report any suspicious activity, unattended items, or hazards . Work as a team with stewards, security, and emergency services. Attend pre-event briefings and de-briefings as required . Is this you? A clear and effective communicator An ability to remain calm in challenging circumstances. An ability to produce clear well written incident reports. A team player who shows a willingness to go the extra mile to assist supporters. In some stewarding positions, previous experience may be required . Applicants who do not currently hold a Level 2 Certificate in Spectator Safety must complete a course to obtain the qualification. How this benefits you… If you are successful, you can look forward to a healthy benefits package; Competitive hourly rate Learning & development opportunities Fully funded qualification in Spectator Safety Collaborative & inclusive working culture. How can I apply? Just click on the apply button, enter your details and answer a quick pre-screening questionnaire, then attach your CV. What ’s next ? Our recruitment process is as follows: Application – If your application is successful, you will be invited to a group interview . Group Interview – To assess your suitability for working in busy situations and engaging with others. Pre-Employment checks – If your interview is successful , you will need to complete a Standard DBS check, provide evidence of your right to work in the UK and supply suitable references. Induction – You will get to know the stadium and relevant processes Matchday – Once everything above is complete, you will work your first matchday! Beyond – Within the first 6-12 months you will complete your Level 2 Certificate in Spectator Safety . Once you have this you can work your way up the team, go on to do your Level 3 and develop into a Stand Manager if you wish to do so. We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment. You will be required to adhere to all relevant policies and uphold the Club’s commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment. The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation’s strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.