Casual Toll Operator

Job description

Casual Toll Operators will provide relief cover for full-time and part-time employees while on leave. They must be flexible and willing to work varied hours in a 24/7 operation. There are no fixed hours of work each week and hours will vary from week to week. Ability to work weekends and nights is required. • The collection of tolls at the toll plaza. • To correctly identify vehicles by class / type, to collect the appropriate tolls and to issue change and receipts as appropriate in an efficient and customer friendly manner. • To assist in maintaining optimum traffic flow so as to minimise delay, maximise throughput and meet business targets and ensure customer satisfaction with the tolling service. • To follow established procedures for handling of cash, transfer to the Cash Office and completion of the ‘cash up’ procedure at end of shift / work session. • To ensure that all customer enquiries and complaints received at toll booths are addressed and / or reported and escalated as appropriate in accordance with established procedures. Qualifications/ Education / Training • 2nd level education • Complementary work-related training courses/qualifications • H&S Related training - First Aid, Fire Warden, manual handling. Safety Rep. Experience/ Knowledge • Experience working in a customer service orientated environment • Experience working in a cash handling role • Experience in a similar role • An appreciation of safe working practices Skills/Abilities • Good numerical ability • Detail conscious • Ability to communicate effectively, both verbally and in writing (in English) • Ability to deal with members of the public in respect of queries, complaints and the enforcement of Company policies and procedures • Ability to handle customer conflict Personal Attributes • Adaptable and flexible with a willingness to work irregular hours • Friendly and outgoing personality • Ability to work as part of a team • Self-motivated and enthusiastic Equality, Diversity & Inclusion We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected. Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients, across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has over 50 years’ experience and a team of 22,000 employees in over 120 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.