CBS Assurance Operations Leader (Manager/Senior Manager)

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Join our Core Business Services (CBS) team and you will help support important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources, methodologies and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Teams within CBS include Finance, Technology, Talent Team, Brand, Marketing and Communications, Business Development and Risk Management. With a wide choice of experience offerings, you could develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The opportunity EY Assurance practice requires a professional who will take responsibility for driving and supporting our Operational Excellence agenda and work to implement various Operations and Finance-related initiatives for Malaysia’s Assurance business, where you will work with Malaysia Assurance Leader and interact across all Assurance Sub-Service Lines Leaders/Group Heads. You will have the opportunity to build relationships, drive initiatives and shape solutions across our local Assurance practice, understand the market and issues, and collaborate with other teams not only within Assurance but beyond. The position will report directly to Malaysia Assurance Leader and the role would require for the incumbent to have close engagement and collaboration with Service Line support such as Finance, Market Operations, Talent, Resourcing and Quality and Risk Management Teams. Your key responsibilities In the role as the Assurance Operations Leader, you will be expected to: Review and monitor key financial & performance measures, KPIs (TNR, Margin, Utilisation, Revenue days) Provide robust regular performance and dashboard reporting with insightful, timely, forward looking and action oriented commentaries Together with Malaysia Assurance Leader, drive the yearly planning process and half-year forecast exercise Drive and monitor compliance around key quality areas to meet internal business requirements e.g. milestones review Local project lead for Global and Area centralisation initiatives Develop and execute other strategic and operational initiatives to drive end to end business performance improvements Analyze, articulate and monitor operational performance issues. Investigate anomalies and coordinate with leaders for the information required, escalate issues, assist in providing insight and solutions Provide communications support for Malaysia Assurance Leader in drafting key messages for Townhalls, prepare management materials, analysis and narratives for Executive or Regional Leadership meetings and liase with communications functions in EY. Skills and attributes for success Good interpersonal, communication, and organizational skills Strong analytical thinking and project management skills A team player Agile To qualify for the role you must have Bachelor's Degree with at least 5 years of working experience, preferably in Professional Services industry Experience in an operations related, business management or control function preferred Strong people management skills and able to work/ manage different stakeholders Attention to detail and ability to analyze problems, design and implement solutions independently A Self-starter. Able to work with limited supervision, to juggle conflicting demands and to prioritize work effectively A committed team player with good interpersonal and communication skills, able to articulate clear and logical messages Strong organizational skills, able to work across and project manage multiple-initiatives at a time Ability to work in cross-functional teams and liaise with colleagues in both business and technical roles Good command of written and spoken English. Ideally, you’ll also have Advanced Excel & PowerPoint skills – e.g. Pivot, vlook ups and ability to manipulate and draw trends from vast amounts of data Data analytics skills such as PowerBI will be preferred What we look for A highly-motivated individual with excellent problem-solving skills and the ability to manage successful change in a complex environment. An effective communicator and a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seek out new ways to make a difference, this role is for you. What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you. What working at EY offers EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. Are you ready to shape your future with confidence? Apply today. To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories