CDI Chargé(e) de Relation Client Entrepôt - Châtres / Ferrières

Job description

**About the role** We are looking for our Warehouse Success Specialist. The role will be based in our Fashion Hub, sharing time between two warehouses: **Châtres et Ferrières.** In the context of strong growth and a demanding environment, we are looking for a **Chargé(e) Relation Client / Warehouse Success** **Specialist** who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to **ensure reliable, smooth, and compliant execution**, serving our customers and teams. Location:Châtres et Ferrières | Full time | On-site Compensation: €31,500 - €33,500 a year ### About the job E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At **Bigblue**, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering **600+ brands** — from fast-growing DTC players to global names like **MUJI, Aigle, and Cabaïa**. With **220+ employees** across **Paris, Madrid, and London**, our proprietary **WMS (Warehouse Management System) Atlas**, and a network of **9 warehouses across Europe**, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment **faster, smarter, and greener**. Backed by **$20+M in funding** and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from **10 million orders in 2024** toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. **As a Warehouse Success** **Specialist** you will Increase customer satisfaction - Respond to customer requests, advise them, and ensure high-quality follow-up - Manage **escalations** (proactive & reactive) and coordinate internal stakeholders - Ensure **end-to-end resolution** (analysis, action plan, communication, closure) - Ensure compliance with contractual commitments (SLAs) and **KPIs** - Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams. Support portfolio growth - Contribute to **the portfolio’s business development** (opportunities, needs, projects) in close collaboration with Account Management - Collect and share **forecasts** (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site - Assess the operational feasibility of custom requests and help prepare quotes - **Proactively propose suitable solutions** (processes, packaging, cut-offs, options, etc.). Continuous improvement & management - Monitor customer metrics and identify potential risks early on - Prepare and participate in **steering committee** meetings (activity updates, improvement plans, projects) - Implement proactive communication (operational updates, recommendations, incident prevention) - Contribute to improving on-site routines and processes (quality, timelines, customer experience) ### You'll succeed in this role if you: - **+2 years of experience** in a customer-facing role (customer service, account management, operations, coordination, etc.). - **Fluency in English** 🇬🇧 - Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies). - Excellent interpersonal skills, solution-oriented approach - Ability to learn quickly - Strong customer focus - Hands-on approach to act quickly and understand operational issues - Proficient with tools (Excel/Google Sheets; WMS is appreciate) and tracking metrics/KPIs - Passion for continuous improvement and problem-solving - Experience in logistics, e-commerce, or operations is appreciate ### Why join Bigblue - 💼 **A high-impact role:** an incredible opportunity to learn quickly in a rapidly growing environment - 💙 **A company led by its founders**, with an innovative and supportive culture. - 🚀 **A rapidly expanding company:** join a well-funded company where your work will yield immediate and visible results. - 🌍 **International environment:** work closely with headquarters teams in an international setting - 🩺 **Health and life insurance coverage**