CDN Support Engineer I

Job description

About Some people accept the internet as it is. We see what it could be. At , we don’t wait for change. We make it happen. You won’t find layers of red tape or play-it-safe thinking here. You’ll find people who move quickly, take ownership, and push ideas all the way to the edge. Literally. You’ll build things that solve actual problems, not add to them. We’re not perfect, and we don’t pretend to be. But we’re always improving. We’re looking for people who want to do the same, who take pride in their work, and aren’t afraid to challenge what’s possible. Because everyone deserves a better internet. And we’re here to help it hop faster. CDN Support Engineer I As a CDN Support Engineer I, you'll play a hands-on role helping developers deliver fast and reliable experiences across our global edge network, powered by 150 Tbps+ of capacity and 119+ edge locations worldwide. This role is a great fit for someone who has already spent a few years supporting developer-facing infrastructure, whether in hosting, networking, cloud platforms, or video delivery, and wants to go deeper into the technologies that power the modern internet. Our CDN Support Engineers own technical problems end-to-end, working directly with developers to diagnose issues, guide complex troubleshooting, and keep the internet running fast for the thousands of developers who trust . You won’t be figuring things out alone. Our Principal Support Engineers will coach you directly, working through real production issues together and helping you grow toward the responsibilities of a CDN Support Engineer II. If your instinct when something breaks is to dig deeper until you understand why it happened, not just how to restore it, you’ll fit right in here. Working hours: Your baseline shift will be Friday–Tuesday, 06:00–14:00 UTC+1 . You’ll also rotate across support shifts and work alongside different Principal Support Engineers, gaining exposure to a wide range of production issues. This role helps keep support coverage strong across shifts, which means stepping in to cover planned leave or unexpected absences. Being flexible around shifts is part of the role and comes with an additional shift allowance . What will you do? Help customers troubleshoot technical issues through Zendesk and Discord, providing clear explanations and effective solutions Investigate delivery and performance issues involving caching, HTTP behavior, SSL/TLS, DNS configuration, and origin connectivity Diagnose application-layer networking problems affecting website delivery and performance Use tools like curl, traceroute, MTR, dig, and logs to analyze request flows and isolate production issues Monitor network health and spot delivery problems before they escalate Collaborate with our Engineering and Product teams when bugs or platform issues arise Contribute improvements to internal troubleshooting guides and customer documentation Share insights from customer interactions to help improve our platform and tooling Continue developing your expertise in CDN architecture, caching systems, edge networking, and internet infrastructure What will you bring? 3+ years of experience supporting developer-facing infrastructure such as hosting platforms, networking services, cloud environments, or video delivery systems A solid understanding of core internet technologies, including DNS, HTTP/HTTPS, headers, TLS/SSL, and caching Hands-on experience troubleshooting production issues affecting live customer traffic Confidence using diagnostic tools such as curl, dig, traceroute, or MTR The ability to investigate technical problems methodically to identify root causes Clear written communication and the ability to explain technical topics to developers in fluent English A calm and structured approach when working on issues in production environments Confidence working through problems that don’t always have an obvious answer Genuine curiosity about how internet infrastructure works and a desire to keep learning What will make us extra happy? You’ve used before Great Spanish language skills Experience supporting high-traffic websites, APIs, or streaming workloads You’re genuinely curious about how the internet works and love digging into the details You’ve worked in a startup environment and are comfortable moving fast, wearing multiple hats, and figuring things out as you go Where should you be located? All roles at are fully remote. Work from wherever you hop best. What's in it for you? Life at comes with benefits that make work (and life) better. Remote-first by design - No offices, no commute, just the freedom to work anywhere. Miss the office? We’ll give you a 3-night voucher for visiting our headquarters . Performance-based bonuses - Great work pays off, and we reward impact annually. Medical, dental, and vision insurance - Coverage worldwide. Paid time off - Love the slopes or the sea? Enjoy them with 25 vacation days, plus an extra loyalty day each year, capped at 5 years (30 days total), on top of your local public holidays. Meeting-free Thursdays - We keep Thursdays meeting free internally so you can focus on deep work without interruptions. Home office budget - We believe everyone is more efficient working in a comfortable office, and we're happy to help you set it up with an annual budget of €500. Paid sick leave - Feeling ill? Take time off to fully recover without having to worry about your finances. Parental leave - Paid 16 weeks for birthing parents, 8 weeks for non-birthing parents. If your country gives more, that’s your baseline. If it gives less, we top it up. Take your leave all at once or split it across the first year for maximum flexibility. After paid leave, your local statutory rules apply. Annual fluffle building - We're remote, but not distant! Once a year, we meet in a sunny location where virtual high-fives turn into real ones. Employee Stock Option Plan (ESOP) - Everyone at gets a piece of the pie, starting with 0.01% equity. Mental health support - Feeling down? We've got your back. provides mental health resources and help via . Wellness budget - An annual well-being budget of €480 is here to help you stay fresh and focused. Educational budget - €500 yearly for books, seminars, or online courses to keep your learning on track, work-related or not. Music on us: Work is better with music. Enjoy a yearly Apple, Spotify, or YouTube Premium subscription on us.