Central Intake Processor

Job description

Horace Mann is seeking a dependable and detail-oriented **Central Intake Processor** to join our Supplemental & Group Operations team. As part of Central Intake, you’ll help ensure important policy and customer documents are accurately processed, scanned, routed, printed, and mailed to support efficient service across the organization. Reporting to the Operations Manager and working under direct supervision, this role supports policy issuance, Central Intake scanning, correspondence, and document workflows. It’s an excellent opportunity for someone who is organized, comfortable working with detailed information, and enjoys being part of a collaborative team where accuracy and timely execution matter. **Key Responsibilities** **Policy Issuance & Processing** - Verify the accuracy of policy print documents against corresponding applications. - Confirm policies are active prior to mailing. - Print applications for duplicate policies and Policy Owner Services (POS) mailings and assemble policy packages for distribution. - Process policies requiring special handling, including applicable state-specific requirements. - Build duplicate policies for older policy records as needed. - Create and maintain daily reports related to policy printing activity. **Document Intake & Workflow Management** - Open, sort, scan, and route incoming mail and documents into the appropriate workflow queues for Supplemental, Group, and P&C business areas. - Release jobs from workflow queues for printing. - Process and mail correspondence on behalf of departments across the organization. - Complete claims back-scanning and assist with Claims document linking as needed. - Maintain files appropriately until they are eligible for purging. - Ensure documents are accurately classified, processed, and routed to support downstream business processes. **Operational & Department Support** - Assist with departmental requests and special projects as needed. - Maintain cross-training across Central Intake responsibilities to provide flexible team coverage. - Provide backup support to the front desk when needed. - Collaborate with team members and business partners to ensure work is completed accurately and timely. **Qualifications & Experience** **Required** - High School Diploma or GED. - 1–2 years of office experience. - Strong attention to detail and commitment to accuracy. - Effective organizational and time-management skills. - Ability to follow established procedures and manage multiple tasks. - Basic computer skills and ability to learn document processing and workflow systems. - Ability to work effectively both independently and as part of a team. **Skills & Competencies** - Attention to detail and accuracy - Organization and prioritization - Document processing and records management - Dependability and follow-through - Ability to learn new systems and workflows - Teamwork and collaboration - Customer and business partner service - Adaptability and willingness to cross-train Pay Range: - $16.59 - $22.28/hr. + bonus Salary is commensurate to experience, location, etc. Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets. We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For applicants that are California residents, please review our [California Consumer Privacy Notice](https://www.horacemann.com/privacy/ccpa) All applicants should review our [Horace Mann Privacy Policy](http://www.horacemann.com/privacy.aspx)