Certification Center Technical Support Officer

Job description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Provide technical guidance to Certification Center to help achieve Quality Goals and Performance Standards. Manage aspects of the process to ensure: o Trade Facilitation through timely, correct and/or consistent issuance, and provision of opinion as reported on the Certificates of Conformity following Conformity Assessment Instructions, TFS Business Rules and all other related references; o Compliance to Company Policies, Rules and Regulations; o Monitor results and take corrective actions. · Provide PCA-related technical support as required by Management. · Ensure compliance of the Certification Center processes to relevant standards e.g. ISO 17020, ISO 17065 etc. · Assist in strategic planning by identifying goals for the section. · Assume the roles of CC Technical Manager in their designated field per ISO/IEC 17020 and/or ISO/IEC 17065 standards. This role is equivalent of CC Technical Support Manager in the global job description. · Act as a certification reviewer on EAC Ready certification scheme · Defining risk assessment for the product group under its expertise, applying a flexibility approach to complex cases within the bounds of good conformity assessment practices. · Taking decision on final actions for escalated cases. Qualifications Educational / Professional qualifications & Experience · At least a bachelor’s degree in Engineering or other University technical degree. · Preferably with master’s degree in Business Administration / Management, Public Administration, Engineering Management, or its equivalent. · At least three years experience in the industry or in any of the following fields: o Technical regulations (WTO-TBT rules) o Standardization o Quality Assurance o Laboratory Testing o Inspection o Conformity Assessment (certification/accreditation) o Management Systems Auditing (QMS,EMS, etc.) · Minimum 5 years experience in conformity assessment work · Competent knowledge of all aspects of trade, export procedures, technical regulations and documentation. · Good understanding of the requirements of ISO 17020 and ISO 17065 standards · Management experience in the areas of Production Process Assembly and/or Trade Data Assembly is an advantage. · Complete understanding and expertise in product certification or conformity assessment process, essential product specifications, and applicable standards · Above average communication skills and ability to interact with all levels of people in the SGS network. · Sound training skills (including training needs analysis, training material development and training dlivery) Additional Information Experience / Technical knowledge · Experience in SGS TFS services, an advantage · Computer literate (familiar with MS Window applications) · Decisive, Assertive and Results Oriented · Product Technical expertise and/or Language Skills expertise an advantage · Familiar with International Trade Practices · Excellent Presentation Skills · Can work on Weekends and on rotation shift basis (Morning, Mid or Night Shift), as necessary · Trade experience in import or export or customs brokerage and/or banking procedures an advantage.