Certifications Manager

Job description

Accountabilities Define the vision, strategy, and roadmap for the certification portfolio in partnership with senior leadership, identifying opportunities for new credentials, specialization pathways, and continuing education. Own the full certification lifecycle, including enrollment, credential attainment, governance, standards, documentation, launches, updates, and ongoing program optimization. Manage certification content and assessment initiatives, partnering with instructional design teams on exams, study guides, learning resources, and candidate preparation materials. Ensure certification materials remain accurate, current, defensible, and aligned with program objectives while prioritizing content updates and quality assurance activities. Collaborate with LMS and technology teams to improve enrollment, onboarding, assessment, credentialing, and overall learner experiences. Establish engagement goals for the certification community and support continuing education initiatives such as webinars, masterclasses, thought leadership, and professional development programs. Work cross-functionally with learning, instructional design, operations, technology, marketing, commercial, sales, and partnership teams to execute strategic priorities and support go-to-market readiness. Monitor certification performance, learner behavior, engagement, retention, and feedback, using insights to recommend improvements and identify growth opportunities. Communicate roadmap updates, program enhancements, priorities, and performance insights clearly to internal stakeholders and leadership. Requirements Bachelor's degree or equivalent professional experience. 5+ years of experience in program management, product management, learning and development, education, certifications, or a related field. Demonstrated experience managing complex, cross-functional initiatives from strategy through execution. Strong project management, organizational, prioritization, and stakeholder coordination skills. Exceptional written and verbal communication skills, with the ability to create clear and compelling materials for diverse audiences. Ability to balance strategic thinking with detailed operational execution and maintain ownership across multiple initiatives. Experience collaborating effectively across multiple business functions and managing competing priorities. Experience with certification, credentialing, assessment, or educational programs is highly valuable. Familiarity with instructional design, adult learning principles, LMS platforms, or learner experience optimization is a plus. Experience with community engagement, membership programs, professional development, hospitality, luxury services, or workforce education is advantageous. Strong analytical skills and experience using data, reporting, learner feedback, and performance metrics to drive decisions. A product-oriented mindset with the ability to identify opportunities, build roadmaps, and continuously improve programs. Benefits Fully remote work environment with flexibility. Opportunity to shape the future of professional development within the luxury hospitality industry. Meaningful global impact through certification and learning programs serving hospitality professionals worldwide. Opportunity to influence product strategy, launch new learning products, and grow a professional certification portfolio. Collaboration with a passionate, global, and cross-functional team. Opportunities for professional growth and development. Occasional travel for team meetings, industry events, and professional development activities. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Certifications Manager based in Brazil. This role offers the opportunity to shape and scale a growing portfolio of professional certifications within the luxury hospitality sector. You will operate as the product owner of the certification ecosystem, guiding programs from strategy and development through launch and continuous improvement. Working across learning, technology, content, analytics, marketing, and operations, you will create seamless and engaging experiences for learners worldwide. You will use market trends, learner feedback, and performance data to identify opportunities for growth and optimization. The role combines strategic planning with hands-on program execution and cross-functional leadership. It is ideal for a highly organized professional who enjoys turning ideas into scalable learning products and meaningful professional development experiences.