Certinia Solutions Architect

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. ***We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.*** We are seeking an experienced Certinia Architect to define and lead the architecture of our Certinia platform and its integration with the broader Salesforce ecosystem. This is an architect-level role for someone who can combine deep hands-on knowledge of Certinia with enterprise solution architecture, strong business partnership, and technical leadership. The Certinia Architect will shape the future of AHEAD’s professional services automation capabilities across Certinia PSA, Services Estimator, Revenue Management, and related Salesforce functionality. This person will lead high-impact initiatives, establish scalable design patterns, guide configuration and development teams, and ensure that Certinia continues to support accurate project delivery, resource management, services quoting, billing, revenue operations, and financial processes. The ideal candidate is more than a product administrator. They are a trusted technical advisor who can evaluate complex business requirements, make sound architectural decisions, document the solution, and guide teams through delivery, testing, release, and continuous improvement. ### Key Responsibilities - Own the solution architecture and long-term technical direction for Certinia across PSA, Services Estimator, Revenue Management, and related Salesforce capabilities. - Lead the architectural design and implementation of scalable Certinia solutions that support professional services delivery, resource management, services quoting, project financials, billing, and revenue recognition. - Act as a trusted advisor to business and technology leadership, influencing platform strategy, investment decisions, roadmap priorities, and architectural standards. - Translate complex business requirements into practical, scalable Certinia designs that balance out-of-the-box capabilities, configuration, automation, custom development, integrations, and operational support. - Define and maintain architecture standards for Certinia data models, object relationships, security, permissions, automation, reporting, integrations, and release management. - Design and govern integrations between Certinia, Salesforce, NetSuite, MuleSoft, and other enterprise applications using appropriate APIs, middleware, data exchange, and integration patterns. - Evaluate the downstream effects of proposed changes across Salesforce, Certinia, financial processes, reporting, data quality, security, and connected applications. - Guide Salesforce administrators, Certinia administrators, developers, business analysts, and delivery partners in implementing solutions that align with architectural best practices. - Review solution designs, configuration, automation, data models, integration approaches, and technical documentation for quality, scalability, maintainability, and performance. - Lead technical discovery, design workshops, solution assessments, effort sizing, and architecture reviews for new initiatives and major enhancements. - Establish reusable patterns and reference architectures for Certinia configuration, Services Estimator design, project generation, resource management, revenue processes, and platform integrations. - Assess existing Certinia capabilities and identify opportunities to simplify processes, reduce technical debt, improve user experience, and increase adoption of standard platform functionality. - Support data migration, cleansing, transformation, and reconciliation strategies for Certinia and connected systems. - Provide technical leadership for testing, deployment, release readiness, production cutover, and post-release validation, including Certinia seasonal upgrades and major platform changes. - Partner with business stakeholders to explain architectural tradeoffs, document decisions, manage expectations, and maintain alignment from discovery through delivery. - Develop and maintain architecture artifacts, including solution designs, data models, integration diagrams, decision records, technical standards, and operational documentation. - Conduct training, mentoring, and knowledge-sharing sessions to build Certinia and Salesforce architecture capability across the team. - Monitor platform health and recurring issues, perform root-cause analysis, and drive durable improvements across Certinia and its integrations. - Serve as a senior technical point of contact for Certinia-related vendor discussions, support cases, implementation partners, and roadmap conversations. ### Required Qualifications - Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Systems, or a related field, or equivalent professional experience.