CGS Account Officer

Job description

Company Description At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners! Job Description Our mission At Coface, we believe that empowering our clients through tailored credit risk solutions and deep local expertise is key to making global trade safer. By working closely with our international partners and commercial teams, we deliver real value to multinational businesses. As part of the CGS team, this role plays a vital part in strengthening our global coordination and supporting sustainable growth for our clients with international operations. Role purpose As a CGS Account Officer, you will support the implementation and coordination of international credit insurance programs for multinational clients. Working closely with Account Managers and Coface entities worldwide, you will ensure the smooth execution of policy issuance, client support, and reporting. Your role is essential in maintaining high service quality, ensuring compliance, and contributing to the success of Coface’s Corporate Global Solutions offering. YOUR MAIN MISSIONS Provide administrative and operational support to Account Managers in the management of CGS programs Advise customers and/or brokers both locally and internationally Prepare proposals, contractual terms, and contract extensions in collaboration with Account Managers Issue local CGS policy documents based on instructions from Coface entities worldwide. Instruct back-office teams to issue policies for entities within insured groups and ensure the quality of contractual documentation Coordinate and supervise the policy activation process globally, including specific wording amendments Draft and manage standard and customized Master Agreement wordings Ensure timely and accurate execution of all assigned tasks. Deliver high-quality support to local CGS policyholders and brokers through direct communication Prepare and consolidate reports from various internal systems Maintain a sound understanding of all Coface products Supply management with verbal and written reports on customer needs, issues, interests, competitive activities and potential for new products and services Adhere to compliance standards as set by Coface and Financial Regulators Qualifications Education Master’s degree in Business Administration, Finance, Economics, Banking or equivalent AFA Insurance Intermediary Certificate (Non-Life module) Experience At least 2 years of commercial assistant function ideally within an insurance, banking, claims or factoring organization Previous experience in a multicultural/international environment will be a plus Competencies Strong customer focus and attention to detail Clear and confident communication skills Excellent interpersonal skills and a collaborative team spirit Highly organized with a hands-on, proactive approach Strong drive for business and results-oriented mindset High level of personal responsibility and initiative Comfortable working with numbers and data Good knowledge of IT tools: Microsoft Office and CRM systems Fluent in English and German, knowledge of French would be a plus Additional Information Why join Coface? Be part of a global leader in trade credit insurance and risk management A strategic role with direct impact on business decisions Collaborative and inclusive work culture Competitive compensation and benefits package (training, health insurance contribution, pension fund) Opportunities for professional development and international exposure Ready to make trade safer with us? Send us your CV, motivation letter, diplomas, and work certificates in English – we’re eager to discover how you’ll help shape the future of trade at Coface.