CH Brown Client Services Supervisor

Job description

Client Services Supervisor CH Brown Co., LLC – Wheatland JOB SUMMARY Oversee the daily operations of the Client Services Department, ensuring effective account maintenance and servicing for all loans and leases. Supervisor of Client Services staff responsible for payment collections, account servicing, and the repossession and disposal of company-owned assets. Promote a high standard of customer service for borrowers and brokers while monitoring departmental workflow, production data, and performance results. Use operational data to support goal setting, improve efficiency, and ensure consistent execution of collections, account servicing, repossession and asset disposal activities. RESPONSIBILITIES ESSENTIAL FUNCTIONS: a. Lead and direct all aspects of monetary collection activities from borrowers for all active loan and lease accounts. b. Manage equipment collection activities by making decisions, delegative responsibilities, coordinating efforts and communicating with relevant parties. c. Direct the pick-up, transportation, storage, repair, and auction disposal of repossessed company-owned assets. d. Ensure SilverLake accounts are balanced daily; assist with all Client Services related SilverLake functions when necessary. e. Provide an excellent customer service experience in-person and over the phone to all clients. f. Compile relevant data and develop presentation materials for weekly staff meetings. g. Supervisor the Client Services Department and its assigned staff by managing and directing workflow to ensure mission accomplishment of work center’s tasks. h. Review and approve bi-monthly payroll and paid time-off requests; ensure work center coverage to maintain account maintenance and servicing capability. i. Update and execute procedures/practices to maximize departmental efficiency and effectiveness. j. Assess Client Services delivery of customer experience standards and elevate performance when able/appropriate. k. All other duties of a similar or lesser nature as assigned. REQUIREMENTS MINIMUM QUALIFICATIONS: 1. High School diploma or equivalent. 2. Two years’ full-time work experience filling an administrative or clerical support position in an office team environment; loan or banking areas experience preferred. 3. Knowledge of collections, accounting, customer service, and data entry functions within the financial or commercial lending industries, or the willingness to learn. 4. Comprehension of equipment repossession processes and requirements. 5. Basic knowledge of commercial lending practices and asset-based credit data analysis is preferred. 6. Proven interpersonal and communication skills. 7. Keyboarding and computer skills required and experience with Microsoft applications (e.g. Word, Outlook, and Excel). 8. Demonstrated aptitude to handle sensitive operational transactions and customer relationships. 9. Professional appearance. 10. Demonstrated competency in personal leadership, decision-making, dependability, prioritizing, safety, evaluation skills, problem solving, collaboration and teamwork, and time management. Physical Requirements: Light Work - exerting up to 20 pounds of force occasionally, and/up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Reaching, fingering, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating and interacting with others. You should be capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved in this job. A description of the activities involved in this job is listed above. Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. An Equal Opportunity Employer, Including Disability/Vets