Change Delivery Executive

Job description

**🚀 Why Midnite?** Midnite is a next-generation sports betting and gaming platform built for a new wave of players. We combine sharp product thinking, bold brand, and fast execution to create experiences that feel modern, intuitive, and built for how people actually play today. Over 400,000 players have already made the move, and we’re only just getting started. We’re a high-performance team operating at pace. High ownership. Constant iteration. No hiding behind processes. We move quickly, test relentlessly, and turn ambitious ideas into real impact. If you’re driven, creative, and thrive in fast-moving environments where you can shape meaningful outcomes - keep reading. Not your grandad’s bookie. **👀 The Role** **Title:** Change Delivery Executive **Team:** Player Support **Location:** Gibraltar, full-time on-site This is your chance to shape how change happens within a fast-growing, ambitious team. As our Change Delivery Executive, you’ll take high-impact ideas and turn them into brilliantly executed improvements that make a real difference for our players and frontline teams. From major technology launches to smarter ways of working, you’ll own the journey from plan to rollout - bringing teams together, cutting through blockers and making sure every detail is ready for launch. With visibility across Player Support and the wider business, you’ll have the freedom and influence to build a change-delivery approach that helps Midnite move faster, operate better and deliver an outstanding player experience. **You will:** - Assess the impact of proposed changes on customers, colleagues, processes and technology. - Create practical delivery plans with clear owners, actions, deadlines and dependencies. - Coordinate delivery across Player Support, Product, Engineering, Compliance and CRM. - Identify blockers, follow up on outstanding actions and escalate issues when decisions or support are needed. - Establish a consistent approach to requesting, assessing, approving and communicating changes. - Coordinate readiness across WFM, Training, QA, AI and Operations before launch. - Create and maintain accurate internal procedures, agent guidance and customer-facing help content across Notion and Intercom. - Establish clear documentation standards, ownership and review schedules. - Maintain a shared view of upcoming changes, delivery status and team readiness. - Review changes after launch, resolve practical gaps and identify opportunities to simplify processes. **The next Midniter:** - Has experience independently delivering change or projects involving multiple teams. - Takes a practical, hands-on approach and can build a plan, produce clear documentation and drive actions through to completion. - Is highly organised and detail-oriented, with the ability to manage competing priorities. - Has experience mapping processes and translating complex information into clear, usable guidance. - Can hold stakeholders accountable, challenge gaps in readiness and escalate concerns constructively. - Communicates clearly in writing and verbally and builds effective cross-functional relationships. - Understands how operational changes affect frontline teams and customer experience. - Ideally has experience in a regulated or customer-support environment and familiarity with knowledge bases or customer-facing AI tools. **💰 Winnings** - Join us at an exciting stage as we establish our Gibraltar office. We're investing in a great local employee experience and will continue to expand our benefits package as we grow. - Additional annual leave based on tenure. Get two extra days after three years at Midnite, another three after five years, and one more after eight - taking your total annual leave to 34 days - Quarterly team socials to connect, celebrate and have fun together. At Midnite, we’re committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders. We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.