Change Management Consultant / Copilot

Job description

**Overview** The role requires knowledge of Change Management and Adoption approaches/models, Program Management skills, ability to win customers over and guide change teams and champions at customers to enable succesful and sustainable usage of the Microsoft Copilot and Agentic platform. A certain level of technical depth across Microsoft AI solutions, understanding of the competitive landscape, strong consulting skills and executive level engagement experience. We are looking for an Agentic AI (Copilot) Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with M365 Copilot and Agents. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI. The role blends a certain level of technical expertise and strong Change Management and Adoption experience with business acumen, influencing customer strategy, driving usage and consumption, and shaping enterprise‑ready solutions that deliver tangible outcomes. You will work cross‑functionally, identify patterns and gaps, and help scale innovation. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** - Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. - Drive Customer Success: Lead Change Management and Adoption tracks, engaging with business and technical decision makers to drive intent and enable sustained usage of M365 Copilot, Copilot Studio and Agents, securing long-term customer success and renewal. - Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale. - Guide other team members to focus on customer/partner experience through efficient delivery. You identify and anticipate issues and advise customers/partners to operate and optimize performance in accordance with Microsoft best practices. - Understand industry trends and the competitor's architecture solutions and identify Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of the solution. - Generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. You share ideas, insights, and strategic Change Management and Adoption input with teams, internal communities across the field, and the larger virtual team across Microsoft, using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. **Qualifications** - achelor's degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience - - Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience - Proven experience working in a customer-facing role (e.g., internal and/or external). - Proven experience working on technical projects. - Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications). Languages: Fluent Dutch and English, French is a plus Cloud Solution Architecture IC3 - The typical base pay range for this role across Belgium is € 55,400.00 - € 93,700.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about [**requesting accommodations.**](https://careers.microsoft.com/v2/global/en/accessibility.html)