Change Management Specialist - Salesforce

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Job Summary & Key Responsibilities: Framework Development & Strategic Consulting Designs, develops, establishes, and maintains a change management framework rooted in best practices. Consults with project teams to identify root cause issues within established processes. Assesses the impact of changes and provides guidance on communication plans. Tactical Task: Leads Pre-Launch Change Impact Analyses to review Current vs. Future States and drafts targeted communication cadences (e.g., T-Minus 3 weeks teasers, WIIFM messaging). Cross-Functional Collaboration & Training (Translating Tech) Works collaboratively with the Salesforce Experience Feature Owners and identifies customer and operational needs to support project execution. Leads the facilitation of knowledge transfer to partners. Translates complex technical system enhancements into user-friendly training materials and business processes. Tactical Task: Partners with Enablement to develop role-based training content and "Just-in-Time" Quick Reference Guides (QRGs), attending User Acceptance Testing (UAT) with Salesforce Champions. Resistance Management & Process Improvement Identifies resistance gaps and develops actionable solutions to address them. Partners with senior leadership to eliminate barriers and ensure the execution of change management plans. Facilitates the mapping of key business processes and suggests improvements. Drives the change management strategy by prioritizing requests, determining scope, and developing risk mitigation strategies. Tactical Task: Coordinates Hypercare channels (e.g., Slack/Teams) during Go-Live and hosts Open Office Hours post-launch to actively triage resistance and confusion. Performance Tracking & ROI Optimization Drives awareness by leading the tracking, measurement, and reporting of project plan progress. Develops reporting strategies, creates status overview summaries for senior leadership, and defines key performance indicators (KPIs). Establishes KPIs, conducts readiness assessments, and tracks metrics to measure system ROI and user adoption. Tactical Task: Monitors Salesforce adoption dashboards alongside Sales Ops to identify lagging teams and partners with Sales Managers for targeted 1:1 coaching. What Qualifications Do You Need Bachelor’s degree in Communications, Human Resources, Organizational Psychology, Business Administration, or a related field. 7+ years of dedicated experience in Change Management, IT Transformation, or Organizational Readiness. Demonstrated experience managing the "people side" of change for large-scale enterprise system deployments, with a strong preference for Salesforce experience. Deep understanding of change management tools, methodologies, and principles, such as the Prosci ADKAR model. What Could Set You Apart Prosci Certification or a similar professional certification like CCMP. Salesforce Certifications (e.g., Certified Salesforce Administrator) or a deep functional understanding of the ecosystem. Experience managing or implementing Digital Adoption Platforms (DAPs) like Pendo, Spekit, or WalkMe. Previous experience driving change within financial services, data management, or a B2B technology environment. Agile/Scrum certification or Project Management Professional (PMP) credentials. This role requires being in the office 3 days/week on Tues - Thurs. This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support. #LI-Hybrid #LI-SM1 We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-St. Louis-Clayton Function: Function - Project, Program and Process Management Schedule: Full time