Chargeback Analyst

Job description

ABOUT PATRIANNA Patrianna is a fast-growing product development company headquartered in Gibraltar, with a globally distributed team delivering cutting-edge solutions in the social gaming space. We're on a mission to create seamless, engaging, and scalable gaming experiences for millions of players around the world. As we grow, we're building out a world-class operational engine—and we're looking for talented professionals across CRM, fraud & risk, payments, marketing, and player support who thrive in a fast-paced, high-growth environment. We believe in smart execution, continuous improvement, and cross-functional collaboration. Our operational teams are hands-on, data-driven, and empowered to move quickly - making real impact from day one. If you're ambitious, solution-oriented, and passionate about optimizing processes and performance, you'll feel right at home here. At Patrianna, you won't just join a team—you'll help build it. Ready to be part of something exciting? THE ROLE We're looking for a sharp, detail-driven Chargeback Analyst to own dispute resolution end-to-end - investigating fraud, defending chargebacks, and helping us stay one step ahead of bad actors. WHAT YOU WILL BE DOING - You'll investigate and resolve chargeback disputes accurately and on time, following Visa/Mastercard rules and procedures to the letter. - You'll dig into reported chargebacks and return transactions — running bank validations, IP searches, phone matches, and external checks to build a complete picture. - You'll make clear, evidence-backed decisions on fraud cases and apply the right sanctions or account restrictions. - You'll prepare robust documentation to defend disputes and contribute to monthly reconciliations across chargebacks, updates, and bank accounts. - You'll monitor dispute rates, analyze account trends, and produce detailed, actionable reports to keep the team informed. - You'll collaborate cross-functionally — flagging fraud trends, sharing best practice recommendations, and actively contributing to chargeback reduction. WHAT WE ARE LOOKING FOR - A proven track record in chargeback or dispute processing, with deep hands-on experience across the full dispute lifecycle. - In-depth knowledge of Visa and Mastercard rules, regulations, and procedures. - Experience working with USA and/or European gaming accounts — this is a genuine advantage. - Exceptional attention to detail and the ability to manage competing priorities without needing close supervision. - A proactive, problem-solving mindset — you spot process gaps and suggest fixes, not just flag issues. - Strong written and verbal English communication skills, with the confidence to engage clearly across teams and departments. WHY YOU WILL LOVE IT This is a fully remote role inside a team that moves fast, holds itself accountable, and genuinely cares about doing great work. At Patrianna, we keep things direct — no politics, no noise, no unnecessary meetings. You'll be trusted to own your area, push for improvements, and make a real difference from day one. Our values aren't wallpaper. We're passionate about what we build, uncompromising on quality, and serious about creating an environment where great people do the best work of their careers. If that sounds like where you belong, we'd love to hear from you. We hire based on skills, drive, and ideas — nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.