Chargeback and Fraud Prevention Product Analyst

Job description

At **EBANX**, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than **29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg**. In total, we are **700+** ebankers spread across the world, connecting companies like **Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein** to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments. Our mission is clear: **to give global access to ev****eryone**. We are guided by the motto **#TamoJunto**, which translates into four key pillars: **Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.** If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you. At EBANX’s Product team you don’t just create features. You develop user-centered solutions that transform the experience of millions of consumers and global companies. Every product decision you make has a real impact on the future of digital payments, combining strategic vision, innovation, and collaboration to make our work truly **Out Of The Ordinary**. We are looking for an experienced **Senior Product Manager** to lead our **Fraud Prevention** efforts. In this role, you will shape and evolve strategies that safeguard digital transactions while delivering seamless payment experiences for users and merchants. **What your day-to-day will look like** - Own the fraud prevention product strategy, aligning initiatives with business goals, regulatory requirements, and the needs of users and merchants. - Continuously assess fraud risks and use data-driven insights to prioritize initiatives based on potential threats and business impact. - Partner with Engineering, Operations, Regulatory, and Design teams to develop and implement fraud prevention measures across our products. - Advocate for users and merchants, balancing effective fraud prevention with seamless payment experiences. - Stay informed about emerging threats, fraud prevention technologies, industry trends, and competitor strategies to identify opportunities for improvement. - Lead fraud prevention readiness for product launches, ensuring safeguards are in place and teams are prepared to address potential threats. - Develop and oversee clear user guides and internal documentation related to fraud prevention. - Monitor the effectiveness of fraud prevention measures and drive continuous improvements. **What you need to shine in this role** - Experience in product management, with a strong focus on fraud prevention or a related field. - A proven track record of developing and implementing successful fraud prevention strategies. - A deep understanding of the payments ecosystem and its associated fraud risks. - Strong analytical and problem-solving skills, with the ability to turn data into actionable product decisions. - Excellent communication skills in Portuguese and English. - The ability to work independently and lead cross-functional teams. - Empathy and a user-centered approach to product management. - A strong sense of ownership, urgency, and responsibility **Bonus points if you have** - A bachelor’s degree in Business, Technology, or a related field, with an advanced degree as an additional plus. - Hands-on experience with fraud prevention tools and data analysis systems. - A technical background or familiarity with fraud detection technologies. - Additional language skills, especially Spanish or Mandarin Chinese. - Project management experience, including managing multiple complex projects simultaneously. - A proactive mindset, adaptability, and a commitment to staying ahead of industry trends. **EBANX offers:** - **Performance Bonus:** Annual bonus program based on company results. - **Meal Allowance:** Monthly allowance to support your meals. - **EBANX Education:** Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth. - **EBANX Skills:** Dedicated budget for courses, certifications, and workshops to encourage continuous learning. - **Language Classes:** Language classes to support your personal and professional development. - **Health & Well-being:** Medical and dental plans with extensive coverage, including support for dependents and wellness programs. - **Flexible Work Culture:** Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance. - **Well-being Program:** Access to activities and resources that promote physical and mental health. Learn more about our **#ebanxlife** on [LinkedIn](https://www.linkedin.com/company/ebanx/mycompany/?viewAsMember=true) and [Instagram](https://www.instagram.com/ebanxlife/), and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.  An **Out Of The Ordinary** career is waiting for you here!