Charter Program Manager

Job description

Avela is an award-winning platform for families to navigate their child’s educational journey. Parents can find, apply, and register for schools and programs for their children, all from a common application system with saved profiles. Avela also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students. ### **Role** We are excited to expand our Client Services team to serve new and existing charter school clients. We are looking for someone with hands-on experience in charter school enrollment/operations who is also technically adept -- someone who is ready to share their expertise and best practices with others but is also eager to go deep into software configurations and data analysis. ### **Location** We’re a semi-remote company with hubs in San Francisco and Boston. ### Responsibilities - **60% Implementation -** You’ll lead implementation projects with new charter customers, developing and managing the project plan and deliverables. - **15% Customer Support** - You’ll directly support multiple customers post-launch with their use of Avela, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes. - **15% Business Development -** You’ll support efforts to bring in new clients and expand our relationship with existing clients. - **10% Operational -**As a growing startup, we all pitch in to do whatever it takes to build our organization! ### Qualifications - Strength and experience in each of the above job responsibilities. - 4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration. - Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal. - Customer-centric mindset: creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs. - Quantitative skills, including experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience. - Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth. - Excellent communicator, including written and oral. - Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats. - Among the best at what you do with a growth mindset and desire to constantly improve. - Passion for education, equity, and social impact. - Legal ability to work in the US and willingness to work continental US hours. ### Nice To Haves - Strong preference for candidates with one or more of the following skillsets: - Experience with student enrollment and/or student recruitment - Experience managing multiple clients simultaneously - Experience collaborating with technical teams (e.g., software engineering, IT) - Experience with a statistical software package (e.g., Stata, SAS, SPSS, R) ### Compensation $90,000 - $130,000 Note on salary range: Upper end of the salary range is intended for candidates with 5+ years as an enrollment leader at a large charter management organization.