Chat Moderator (Portuguese Speaking) - Part-time

Job description

YoBrands, part of The Rank Group, is a leading online gaming operator in the Spanish & Portuguese markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: Enracha, YoCasino, YoBingo and YoSports Our goals are to provide entertainment and community to our customers with our websites and apps so that they can access our products from their mobile phones, tablets while communicating with one another. We offer our own bingo and slots software and more than 2000 games from the best game providers. We also offer live shows such as El Show De YoBingo and YoSports TV! With offices based in Barcelona, Ceuta & Malta we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets! We’re looking for a friendly, energetic and confident Portuguese speaker to help bring our bingo rooms to life. As a Chat Moderator, you’ll be at the heart of the player experience — welcoming customers, starting conversations, creating a fun atmosphere and helping make our rooms feel active, social and entertaining. You’ll also have the opportunity to contribute ideas beyond the chat rooms, including Portuguese-language social media and marketing content. Key Responsibilities • Welcome and engage players, helping create a fun, friendly and positive atmosphere. • Keep the rooms active through live conversation, chat games, promotions, jackpots and other activity. • Represent the brand in a natural, professional and engaging way. • Answer general questions and know when something needs to be passed to Customer Support or another team. • Share useful player feedback, ideas and trends with the wider team. • Help us find new ways to make the bingo experience more social and entertaining. • Where appropriate, take part in Portuguese-language social media and marketing content, including informal or UGC-style formats. • Support other reasonable duties and activities related to the role, player engagement and wider business needs as required from time to time. Skills and Experience • Fluent Portuguese, with strong written communication, spelling and grammar. • Good level of English for communication with the wider team. • Comfortable chatting with people and managing live conversations online. • Confident using everyday digital tools, chat platforms and email. • Customer service, community, moderation, entertainment, bingo or gaming experience is a plus, but not essential. • Interest in online entertainment, digital communities or social media is an advantage. • Confidence creating social media content or appearing on camera is desirable. Attitude and Personal Qualities • Friendly, positive and naturally engaging. • Comfortable bringing personality, energy and fun to conversations. • Reliable, flexible and happy to work evenings, late nights and weekends. • Calm and sensible when dealing with more difficult conversations. • Creative, proactive and happy to share ideas. • A team player with a positive attitude and willingness to learn. Other Information This is a part-time role based in Malta, working approximately 20 hours per week on a flexible rota. Availability will be required mainly during evenings, late nights and weekends, with working patterns adapted to player activity, campaigns, jackpots and wider business requirements. Additional hours may be offered by prior agreement depending on business needs. As part of the wider brand ambassador element of the role, employees may occasionally be asked to participate in approved social media, promotional or marketing content. Any applicable image, voice and content usage rights will be addressed through the relevant employment documentation. Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you. We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. *Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location. We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. #YoBrands