Chief Concierge

Job description

Company Description Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart,​ Join us and become a Heartist® Job Description **Chief Concierge** **Key Responsibilities:** Provide comprehensive support to guests regarding all inquiries, encompassing both hotel-related and external service matters Participate in mandatory shift briefings to ensure full awareness of hotel activities and operational requirements Establish and maintain strategic relationships with the Airport Authority, retail partners, and service providers within the vicinity, ensuring current information on their offerings and promotions Maintain comprehensive and current knowledge of daily activities, significant local occurrences, and key destinations, including directions to points of interest, dining establishments, entertainment venues, shopping facilities, cinemas, sporting and recreational facilities, financial institutions, consulates, transportation systems, and special events Oversee and manage guest correspondence, messages, courier services, and parcel postage in accordance with guest requests and hotel standards Qualifications Minimum 5 years of experience in Concierge operations within a luxury hotel or resort, including at least 4 years in a supervisory or leadership role. Proven ability to deliver highly personalized guest experiences and exceed the expectations of VIP, and long-stay guests. Strong destination knowledge of Egypt's North Coast and surrounding attractions, with the ability to curate bespoke experiences. Excellent communication and interpersonal skills in English; Arabic and additional languages are an advantage. Demonstrated ability to lead, motivate, and develop a high-performing Concierge team. Strong organizational skills with the ability to manage multiple priorities in a fast-paced luxury environment. Additional Information