Chief Executive Officer / General Manager

Job description

Job Summary: Delacon | Sydney Delacon is a profitable Australian software business operating in the call intelligence and conversation analytics market. Founded in 2003 and acquired by Volaris Group in 2023, the company provides AI-enabled call tracking, attribution and analytics solutions to more than 500 customers across financial services, insurance, healthcare, automotive, travel and other regulated sectors. Today, Delacon generates approximately US$5 million in revenue, employs approximately 37 people across Australia and India, and operates with a strong recurring revenue base and established customer footprint. The next stage of growth is focused on scaling the business towards US$10 million to US$15 million in revenue. Following the promotion of the incumbent CEO/General Manager into a broader AI leadership role within the Volaris portfolio, Delacon is seeking a new Chief Executive Officer / General Manager to lead the next phase of growth. Job Description: The Opportunity Reporting to the Global COO of Volaris Martech, key priorities will include: Accelerating profitable growth from Delacon's current revenue base of approximately US$5 million Building the strategy, systems and commercial discipline required to scale towards US$10 million to US$15 million in revenue Strengthening customer retention and revenue predictability across a base of more than 500 customers Enhancing go-to-market effectiveness, pipeline quality, pricing strategy and commercial execution Expanding revenue opportunities across existing customers, enterprise accounts and channel partnerships Continuing the evolution of Delacon's AI-enabled products, analytics capabilities and customer value proposition Leading and developing a team of approximately 37 people across Australia and India Maintaining the culture, trust and momentum established within the business About You To be successful in this role, you will likely bring: Previous CEO, General Manager or comparable business leadership experience Demonstrated ownership of a full P&L, including revenue, profitability, forecasting and cash performance Experience scaling software, SaaS or technology businesses through a comparable growth phase Strong understanding of recurring revenue, customer retention and customer expansion models Experience leading cross-functional teams across sales, marketing, product, customer success and technology A track record of translating technology, product and AI-enabled capability into measurable commercial outcomes Strong commercial acumen, growth orientation and strategic leadership capability Experience within Martech, AdTech, telecommunications, call analytics or adjacent sectors would be advantageous but is not essential. Why Delacon? Profitable software business with approximately US$5 million in revenue Clear growth ambition towards US$10 million to US$15 million More than 500 customers across multiple industries Approximately 37 employees across Australia and India Strong leadership team and established operational foundations Backed by Volaris Group, one of the world's leading software acquirers Competitive executive remuneration package including STI and LTI Worker Type: Regular Number of Openings Available: 1