Chief of Mission Operations

Job description

Chief of Mission Operations The Opportunity: Are you driven by the challenge of building highly reliable, scalable systems that support critical missions? Do you thrive at the intersection of strategy, leadership, and technical execution? Join us as the Chief of Mission Operations and shape the operational backbone that keeps our organization performing at its best. As the Chief of Mission Operations, you’ll lead day‑to‑day execution while championing transformative improvements across our operational landscape. You will guide and elevate the Lead Site Reliability Engineer and Operations team, ensuring resilience, efficiency, and exceptional service availability across our platform. You will also be the strategic force behind predictive analytics initiatives, outage readiness planning, and the operational rigor required for major mission events. In this role, you’ll collaborate with technical and business leaders, serve as a t rus ted partner to external stakeholders, and drive a culture of accountability, learning, and high performance. What You'll Work On: Direct leadership of site reliability and operations teams to ensure high‑quality service delivery and strong operational performance. Strategic oversight of incident management, change management, system capacity planning, and operational readiness. Executive‑level reporting on performance, risks, and mission‑critical improvement initiatives. Develop ment and tracking of key operational met rics including availability, incident response, and customer impact. Cross‑functional collaboration with engineering, IT, product, and business teams to enhance workflows and overall service delivery. Join us. The world can’t wait. You Have: 10+ years of experience in leading site reliability, production operations, or IT operations functions, including incident response, problem management, operational monitoring, and service management practices Active TS/SCI clearance; willingness to take a polygraph exam Bachelor’s degree or 14+ years of experience in IT operations functions in lieu of a degree Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date Nice If You Have: Experience supporting large, mission‑driven organizations or high‑availability environments. Experience in military or federal agency mission operations tactics, techniques, and protocols ( TTPs ) . Experience with network engineering, systems administration, and sof tware develop ment Experience with Jenkins, Packer, Git, Docker, Kubernetes, Nessus, JIRA, and Confluence Possession of exceptional leadership, communication, and stakeholder management skills TS/SCI clearance with a polygraph Master’s degree in a relevant field Security+ CE, SSCP, CCNA-Security, or GSEC Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information . Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. Remote : If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid : If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. Onsite : If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.