Chief of Staff

Job description

Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Why We’re Hiring This Role: Vapi is scaling fast, and the CEO's time is the company's scarcest resource. We're hiring a Chief of Staff to be a true force multiplier: someone who can take an ambiguous, high-stakes problem, run it to ground, and either solve it directly or stand up the team and process to solve it. This is not a scheduling or note-taking role. It's a role for a builder who wants to operate at the center of the company, touch every function, and grow into a broad operating leader. If you've founded something, been a founding employee, or thrived in the chaos of an early-stage company, you'll feel at home here. What You’ll Do: - 30 Day: Embed with the CEO and the leadership team. Learn the product deeply enough to speak credibly with customers and engineers, sit in on every major meeting, and build a clear map of how the company runs today: goals, metrics, open decisions, and where things are stuck. Start owning the operating cadence (leadership meetings, agendas, follow-ups) so nothing falls through the cracks. - 60 Day: Take full ownership of one or two ambiguous, cross-functional problems the CEO cares about — the kind that don't have an obvious owner — and drive them to measurable outcomes. Tighten planning and reporting: get to a crisp view of company metrics and OKRs, and make sure priorities are clear and progress is visible. - 90 Day: Operate as a trusted extension of the CEO. Represent them in meetings, make and communicate decisions on their behalf, and run key company processes (planning, board prep, all-hands, key hiring loops). Identify the next set of high-leverage problems and either own them or build the team to own them. Who You Are: - A strong business generalist with a technical bent — you don't need to write production code, but you can go deep on a technical product, conduct meetings with engineers, and reason about how the product and market fit together. - You’ve either founded a company, been a founding employee, or otherwise operated with a high degree of ownership in a fast-moving environment. (Prior "Chief of Staff" experience is not required — we care about the operating instinct, not the title.) - A fast learner who can pick up an unfamiliar domain quickly and get to competence faster than seems reasonable. - Exceptionally organized. You bring order to ambiguity, track the details, and make sure things actually get done. - Comfortable owning a broad and shifting set of responsibilities. One week strategy you’re focused on strategy, the next week operations, the next week a critical hire. - Ideally, some consulting, banking, or similar structured-problem-solving background. You know how to break down a messy problem and communicate crisply to executives. - High trust, high judgment, and low ego. You're happy to do the unglamorous work and to give away the wins. How We Work: - Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate. - Commit and follow through - We finish what we start and build trust by being people others can count on. - Why not today? - We value urgency and momentum. The fastest path to customer value usually wins. - Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions. - It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard. - Be direct and kind - We give feedback clearly, respectfully, and without delay. Why Vapi: - Generational impact: Build the human interface for every business - Ownership culture: a large portion of our workforce is former founders - Kind team: The founders, Jordan and Nikhil, are Canadians - Tier-1 Investors: YC, KP seed, Bessemer Series A What We Offer: - Real stake: We offer a competitive salary and excellent equity ownership - Comprehensive health coverage: medical, dental, and vision plans - Team love: We love hanging out, and we do quarterly off-sites - Flexible time off: take what you need - More: catered meals, transportation, gym, and a $10k annual L&D budget