Chief of Staff

Job description

Everything we do is for our customers! Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers’ success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to to power 5,000+ global brands while we head to 100,000+. Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If you're a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. The Opportunity: Thrive on change and grow beyond limits! We are looking for a bold thinker who sees a chance to learn and define what's possible with every challenge! Ready to make an impact? Welcome to Maropost and you can turn ideas into action! The Chief of Staff serves as a force multiplier for the C-Suite by driving operational and communications excellence. You will act as a liaison for the C-SUITE and leadership team, developing and maintaining strong relationships across Maropost to drive strategic initiatives and priorities of the C-Suite. This highly skilled individual will drive operational & system efficiencies, manage leadership agenda and respond to various C-Suite needs. The incumbent will bring b usiness acumen and strong communication abilities , stakeholder management and previous experience in a high growth organization. A bias for action and attention to details are key strengths. What You'll be Responsible for: Partner with the C-Suite and leadership team to drive key initiatives. Advocate and ensure alignment on vision and priorities. Create, manage, and maintain Jira tickets for projects, operational work and other initiatives. Develop and maintain Jira dashboards, reports, and operational metrics for leadership. Schedule and coordinate meetings, manage calendars for leadership, and coordinate internal communications. Act as a Project Manager to provide support on cross-functional projects spanning the entire organization. Ensure operational processes are consistently followed and documentation remains current. Partner with the leadership team to ensure C-Suite readiness around regular business cadence, including goal planning, quarterly reviews, monthly operational metrics updates, and broader company-wide initiatives. Prioritize and maximize calendar activities and extend bandwidth of the C-Suite; act as their representative in internal and external meetings as needed. Create an agenda for and facilitate weekly leadership meetings. Track action items and drive them to completion. Brief the C-Suite and drive the customer and stakeholder engagement strategy, track progress on projects and ensure deliverables are completed as planned. Partner with key stakeholders to plan and execute executive and internal communications for C-Suite to drive strategic initiatives and operational priorities across the organization. Support change management and communication plans as necessary. Partner with key stakeholders to prioritize engagements (speaking and interview requests) and brief accordingly. Oversee customer engagement and participation in key industry events. Act as advisor on confidential matters and maintain a high level of discretion. Plan in market activation as required. What You'll need to bring to Maropost 5 + years of experience in a business management role with 5 years spent in a small to mid-size business. Prior B2B SaaS experience is a prerequisite for this role. Executive presence, highly collaborative with a strong ability to prioritize. Ability to manage multiple initiatives in a complex, matrixed, global organization . Affinity for building strong relationships and leading through influence. Excellent communication skills combined with a focus on execution and ability to delegate. Strong working knowledge of Jira, including issue creation, workflow management, dashboards, filters, and reporting. Excellent organizational and multitasking skills with strong attention to detail. Strong written and verbal communication skills. E xperience working with cross-functional technical teams. Proficiency with Microsoft Office . Demonstrated ability to coordinate various organizational projects and initiatives and manage cross-functional stakeholder groups. Change management savviness and an elevated level of comfort dealing with ambiguity. You exemplify Maropost’s Values: o Customer Obsessed o Extreme Urgency o Excellence o Resourceful Message from the Founders: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all. If that isn't for you that’s ok, for those of you that it is please get in touch with us!