Chief of Staff

Job description

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. ## **About the Role** Vetcove is seeking an exceptional Chief of Staff to design, build, and lead the internal operations of our growing company. Reporting directly to the CEO, you’ll be a trusted confidant to the leadership team, with meaningful authority to shape how Vetcove works day-to-day. Your mandate is to make the organization run exceptionally well. You’ll build the systems, processes, and coordination that help our teams move faster, resolve problems before they reach the founders, and turn leadership’s priorities into well-executed internal initiatives. Your work will create more capacity for our leadership team to focus on strategy, major decisions, customer relationships, and the next stage of Vetcove’s growth. This is a senior, hands-on operating role with a seat at the table in leadership team meetings and close involvement in the decisions that shape how we operate. You’ll lead a small internal operations team while personally driving projects and solving problems across the company. As you build context and trust, you’ll represent the CEO and other leaders in meetings, lead projects on their behalf, and make decisions within your delegated authority. We’re looking for an exceptional self-starter who creates momentum without waiting for instructions. You’ll need the judgment to act independently, the resourcefulness to work through ambiguity, and the follow-through to deliver without close supervision. Success means becoming the person leadership trusts to run internal operations and the person our teams count on to bring clarity, remove obstacles, and make things happen. ## **What You’ll Do** - **Build How Vetcove Operates:** Design and improve the internal systems, policies, and processes that support a growing, fully remote company. Create clear ownership, effective coordination, and practical structure that helps teams do their best work. - **Own Internal Operations:** Take responsibility for day-to-day operational decisions and execution. Proactively identify what needs attention, resolve issues independently, and keep work moving without waiting for leadership to assign the next step. - **Act on Leadership’s Behalf:** Step in for the CEO and other leaders to represent their priorities, lead meetings, advance projects, and make decisions within your delegated authority. Build the context to exercise sound judgment and recognize when a decision needs their input. - **Drive Cross-Functional Execution:** Lead internal initiatives from an initial idea through completion. Align the right people, resolve dependencies, and ensure decisions translate into action. - **Be a Trusted Partner to Leadership:** Participate in leadership team meetings, contribute an informed operational perspective, and take ownership of complex and sensitive matters with discretion. Turn incomplete direction into a plan and keep leadership informed without requiring constant involvement. - **Lead and Develop the Operations Team:** Set priorities and raise the standard of execution across administration, people operations support, and company events. Build the team’s capabilities while staying closely involved in its most important work. - **Strengthen the Employee Experience:** Oversee the programs, gatherings, and internal practices that help people feel connected, supported, and effective at Vetcove. - **Elevate Internal Communication:** Drive preparation of all-hands presentations, leadership updates, and other company communications. Turn leadership’s direction and inputs from across the business into clear, polished materials. - **Solve Problems at Their Source:** Identify recurring friction, gaps in ownership, and emerging operational risks. Build lasting solutions that reduce the need for escalation and help the company run more smoothly as it grows. ## **You Should Have** - Bachelors Degree - A record of owning complex operations or cross-functional initiatives and delivering excellent results with limited oversight. - Exceptional judgment, discretion, and integrity, with the ability to earn the confidence of senior leaders and handle sensitive matters thoughtfully. - A highly proactive, self-directed approach. You anticipate needs, determine the next steps, and follow through without repeated prompting or detailed instructions. - The ability to turn ambiguity into clear priorities, practical processes, and decisive action, seeking input where it matters and moving independently where it doesn’t. - The presence and confidence to represent senior leadership, lead consequential conversations, and make sound decisions within your authority. - Strong organizational skills and attention to detail, paired with the judgment to focus on what matters most. - The credibility and interpersonal skills to work across functions, resolve disagreements, and hold people accountable with clarity and respect. - Excellent written and verbal communication skills, including the ability to create compelling presentations and concise recommendations. - The ability to lead a small team while remaining a resourceful, hands-on operator who takes personal ownership of results. - Experience in a demanding, growing organization where you improved how the business operated and earned increasing responsibility. We value demonstrated capability, judgment, and ownership over a particular title, career path, or number of years of experience. ## ## **Benefits** - 100% remote within the United States, with travel for company retreats and other gatherings - Medical, dental, vision, and life insurance - Automatic 401(k) contributions - Meaningful equity - Employee referral program - At-home office setup - Biannual company retreats - Open vacation policy - Monthly team events The typical base pay range for this role across the U.S. is: $180,000/year -$270,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is on an ongoing basis. To apply, please submit your application through Vetcove’s Careers Page. Please note we are unable to sponsor work visas at this time. **Attention all job seekers!** We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: 1. Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! 2. Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! 3. It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! 4. Remember that during the application process, we will ***never*** request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! 5. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.