Chief of Staff

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Chief of Staff (CoS) serves as a senior executive, strategic advisor, and operational partner to the Regional CEO. Working across Business Units, Group functions, and Centres of Excellence, this senior-level role drives strategic alignment, governance, operational execution, and organizational effectiveness to enable the successful delivery of the business portfolio's growth, product, health, and market transformation ambitions. The role acts as a trusted executive partner, ensuring leadership focus on critical priorities, accelerating decision-making, removing barriers to execution, fostering collaboration across markets and functions, and translating enterprise priorities into measurable business outcomes. Supported by dedicated executive administrative support, the Chief of Staff focuses strictly on high-impact strategic content, enterprise performance, and operational governance. Key Responsibilities Strategic Advisor to Regional CEO Serve as a trusted thought partner to the Regional CEO on strategic, commercial, and organizational priorities. Support the development and execution of the business portfolio’s strategy and annual operating plan. Provide insights, rigorous analysis, and actionable recommendations to support executive decision-making. Anticipate emerging risks, opportunities, and market developments that could impact business performance across regions and global pillars. Ensure strategic priorities are translated into actionable execution plans across Local Business Units (LBUs). Act as a sounding board on business, talent, governance, and transformation matters. Drive Strategic Execution and Transformation Lead and coordinate critical strategic initiatives sponsored by the Regional CEO, with dedicated emphasis on driving progress across Group Product and Group Health growth pillars. Monitor delivery of transformation, growth, product expansion, and capability-building programmes across Indonesia, the Philippines, and Africa. Ensure timely execution of Group strategic initiatives across markets and functional matrix lines. Establish clear governance, milestones, and accountability mechanisms for key projects. Identify execution risks and implement mitigation actions to maintain momentum. Track outcomes and ensure benefits realization from major investments and transformation programmes. Business Performance Management Partner directly with Local Business Units (LBU) CEOs, Chief Strategy and Transformation Officers (CSTOs), and functional leaders to monitor and drive business performance. Actively lean in and take a hands-on, problem-solving role when markets or strategic pillars face performance headwinds or execution challenges. Drive performance management disciplines across growth, financial, and operational metrics. Synthesize actionable insights from markets to inform leadership decisions and strategic course corrections. Lead quarterly business reviews, operating reviews, and executive business planning processes on behalf of the Regional CEO. Develop dashboards, performance reporting, and forecasting frameworks to improve transparency and decision quality. Coordinate and structure preparations for Board, Group, investor, and executive performance discussions. Executive Governance and Leadership Effectiveness Shape agendas and desired outcomes for regional leadership forums, executive committees, and governance meetings. Ensure high-quality decision papers and rigorous follow-through on agreed actions. Coordinate and monitor commitments and strategic priorities across the region. Facilitate effective governance processes and stakeholder engagement across the business. Improve organizational focus by ensuring leadership attention is concentrated on high-value priorities. Support the Regional CEO in managing leadership team effectiveness and operating rhythm. Cross-Functional and Cross-Market Leadership Build strong partnerships across Local Business Units (LBUs), Group Functions, Centres of Excellence, and enabling functions. Align stakeholders around common priorities and enterprise objectives, facilitating close alignment with LBU leadership to land regional strategy into effective local implementation. Break down organizational silos to improve collaboration and speed of execution. Facilitate effective communication between markets, regional teams, and Group stakeholders. Ensure markets receive timely support and escalation resolution from Group functions. Foster best-practice sharing and synergies across the organizational ecosystem. Communications and Stakeholder Engagement Develop executive-level communications, strategic messaging, and leadership narratives. Coordinate Regional CEO communications to leadership teams and broader employee populations. Support employee engagement, culture, and organizational alignment initiatives. Prepare executive presentations, speeches, briefing materials, and stakeholder updates. Ensure clarity and consistency of messaging across strategic priorities. Represent the Regional CEO in selected forums and engagements when required. Organizational Effectiveness and Culture Support initiatives that strengthen leadership alignment, employee engagement, and organizational health. Drive initiatives that improve collaboration, trust, and cohesion across the enterprise. Support talent, succession, and capability-building priorities across the region. Champion Prudential values and leadership behaviours. Promote inclusion, diversity, and sustainability initiatives where appropriate. Experience and Qualifications Bachelor's degree in Business, Finance, Economics, Strategy, Actuarial Science, or related discipline. Advanced degree (MBA or equivalent) preferred. 12+ years of experience in strategy, consulting, corporate finance, transformation, insurance, or banking. Demonstrated success in leading complex cross-functional initiatives and driving end-to-end execution. Strong understanding of business performance management and commercial/financial drivers. Proven track record of working effectively with C-suite executives and senior leadership teams. Exposure to regional or multinational business environments preferred. Insurance and financial services experience is highly desirable. Preferred Attributes Core Triad: Exceptional blend of sharp strategic thinking, a proven track record of operational execution, and deep financial acumen. Hands-on Execution: Ability to seamlessly alternate between high-level enterprise strategy and deep-dive operational problem-solving in underperforming areas. Stakeholder Impact: Exceptional stakeholder management skills with the ability to influence without formal authority and navigate complex matrix organizational dynamics. Matrix Alignment: Ability to support the Regional CEO in driving Group-wide strategy across Local Business Units (LBUs), working closely with LBUs Chief Executive Officer and Chief Strategy & Transformation Officer to translate strategy into high-impact local implementation. Agility & Presence: Executive presence, intellectual curiosity, and the confidence to constructively challenge senior leaders while operating effectively amid ambiguity and pace. Communication: Outstanding written and verbal communication skills, with the ability to simplify complex commercial and functional issues for executive leadership. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.